Online Merchandiser London

One Retail Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a dynamic international online retailer. As an Online Merchandiser, you will take charge of product listings and enhance the overall website experience. This pivotal role involves optimizing product visibility and conversion rates through data-driven strategies and collaboration with marketing teams. You'll lead initiatives to improve user experience, conduct thorough market analysis, and drive impactful campaigns. Join a collaborative team that values innovation and offers a vibrant workplace culture, where your contributions will shape the future of eCommerce. If you have a passion for online retail and a proactive mindset, this is the role for you!

Benefits

Bupa Healthcare Cash Plan

33 days of annual leave

Employee discounts

Cycle to Work scheme

Quarterly team socials

Bagel Tuesdays

Fresh fruit provided

Qualifications

• Minimum of 3 years experience in online merchandising or similar role.
• Strong understanding of SEO and analytics tools.

Responsibilities

• Curate and optimize product listings for visibility and conversion.
• Collaborate on marketing campaigns and track performance.
• Enhance website functionality and user experience.

Skills

SEO

Data-driven decision-making

A/B testing

Communication skills

Collaboration skills

User behavior understanding

Tools

Google Analytics

Crazy Egg

Job description

What does an Online Merchandiser do at One Retail Group?

You will take full ownership of our product listings, website experience, and marketplace listings. This role is critical in ensuring our online platforms are optimised for traffic, engagement, and conversion. If you’re passionate about eCommerce, data-driven decision-making, and delivering an exceptional shopping experience, this is the opportunity for you!

Responsibilities

Product listing management

• Curate and optimise product listings, including titles, descriptions, and imagery, to maximise visibility, conversion rates, and sales performance.
• Conduct thorough keyword research to enhance SEO and increase rankings and traffic.
• Carry out competitor analysis to identify gaps and implement improvements in product presentation.
• Oversee the launch of new products across our websites and marketplaces.
• Track and report on changes to key KPIs such as ranking, CTR and CR.
• Monitor market trends, identifying opportunities to optimise listings, boost traffic, and improve conversion rates.

Campaign Management

• Collaborate with the marketing and design teams to create compelling assets, including banners, product imagery and promotional graphics.
• Coordinate cross-platform promotions, ensuring consistent messaging and execution across all digital touchpoints.
• Run promotional offers and sale events, managing setup, testing and deployment.
• Test and refine campaign elements, such as layouts, call-to-actions and pricing displays to maximise engagement and sales.
• Use analytics tools to report on campaign performance, identifying successes and areas for improvement.

User experience improvements

• Lead initiatives to enhance website functionality (such as pre-order, product upsells, bundles), ensuring alignment with business objectives.
• Implement and manage tools and applications to improve the customer journey ensuring a seamless, user-friendly shopping experience.
• Conduct A/B testing to refine listings, layouts, and conversion strategies.
• Utilise analytics platforms such as Google Analytics and Crazy Egg to monitor performance, identify trends, and drive data-led improvements.

New marketplace launch support

• Create detailed briefs for product listings for new marketplaces, including product descriptions and image requirements.
• Set up and configure product listings for all new marketplaces.
• Conduct thorough research into new marketplaces, understanding competitor strategies and best practices.
• Create and maintain launch timelines and checklists, ensuring a smooth rollout for new product listings.

Our ideal candidate would be someone who...

• A minimum of 3 years of experience in a similar role.
• Experience in SEO, analytics tools and A/B testing methodologies.
• Strong understanding of user behaviour and customer journey optimisation.
• Excellent communication and collaboration skills.
• A proactive, results-driven mindset with a passion for staying ahead of industry trends.

About One Retail Group

One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe.

We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.

Benefits

• Access to our Bupa Healthcare Cash Plan (post probation).
• 33 days of annual leave (including UK Bank Holidays).
• Employee discounts on all our brands.
• Access to our Cycle to Work scheme via CycleScheme.
• Quarterly team socials (recent events include a speedboat trip on the Thames, cocktail making, and roller disco).
• Bagel Tuesdays, and fresh fruit through the week.