Online Master Technician

Octane Recruitment; Kirkby-in-Ashfield; On-site; GBP 55,000; Full time

Job summary

A family-owned automotive service provider in Nottingham is seeking an Online Vehicle Master Technician. The role involves diagnosing vehicle issues, providing expert technical support, and ensuring customer satisfaction. You’ll use advanced diagnostic tools and engage with the latest technologies in the field. Ideal candidates will have proven mechanical experience and relevant qualifications. A competitive salary based on experience is offered along with a supportive work environment.

Benefits

30 days of holiday including bank holidays

Opportunities for professional development

Modern office amenities

Qualifications

• Proven experience as an auto mechanic using diagnostics.
• Excellent knowledge of mechanical, electronics, and electrical components of vehicles.
• PSA / Stellantis background would be highly advantageous.

Responsibilities

• Diagnose and troubleshoot vehicle issues using diagnostic tools.
• Provide technical support and repair advice to customers.
• Maintain accurate records of diagnostic procedures.

Skills

Problem-solving

Communication

Attention to detail

Teamwork

Education

NVQ Level 3 or City & Guilds qualification

Tools

Automotive diagnostic software

Job description

Overview

Online Vehicle Master Technician — Nottingham (office based)

Salary: Negotiable depending on experience (between £42,000–£45,000) rising to £55,000

Working hours: Monday to Friday, 8:15 am – 5:15 pm (42.5 hours). No weekends.

About the role

This role is for a master technician who wants to move off the tools into a family owned business that values its staff and is based in the Nottingham area. The company provides automotive virtual diagnostic and programming services to a customer base across Europe. Daily duties include in-depth diagnosis, module programming, key programming, staying informed on the latest procedures, and a passion for future technology in the motor trade.

Responsibilities

1. Diagnose and troubleshoot vehicle issues using the company’s diagnostic tools through the remote diagnostic portal.
2. Provide technical support and repair advice to customers and their technicians via chat, email, or phone.
3. Interpret diagnostic codes and data and recommend corrective actions to ensure a fix on the first contact.
4. Maintain equipment and software updates, and continuously learn new techniques and tools.
5. Work collaboratively with team members, sharing insights and best practices.
6. Maintain accurate records of diagnostic procedures and outcomes.
7. Ensure high levels of customer satisfaction through excellent service quality.

Qualifications

• Proven experience as an auto mechanic using diagnostics.
• NVQ Level 3, City & Guilds qualification, or equivalent highly preferred.
• PSA / Stellantis background would be highly advantageous.
• Excellent knowledge of mechanical, electronics, and electrical components of vehicles.
• Proficient in using automotive diagnostic software and equipment.
• Strong problem-solving skills, attention to detail, and excellent communication skills.
• Ability to work independently and as a team player with a solution-oriented approach.

Benefits

• 30 days of holiday including bank holidays (increasing with length of service).
• Competitive salary based on experience with excellent employment conditions.
• Opportunities for professional development and certifications.
• Supportive and innovative work environment.
• Modern office amenities (canteen, pool table, darts, table tennis, etc.).

Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.