Online Fulfilment Manager

The Original Factory Shop; Northallerton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company in Northallerton is seeking an Online Fulfilment Manager to oversee online shopping order fulfillment. The candidate must have managerial experience in a retail environment and be proficient in Microsoft Excel. This role offers benefits such as 31 days holiday and a contributory pension scheme. Closing date for applications is 2025-11-05.

Benefits

31 days holiday (including Bank Holidays)

Birthday day off

Colleague discount including online

Contributory pension scheme

Employee Assistance Programme

Free life insurance

Qualifications

• Experience in a Managerial/Team Leader role is essential.
• Retail background or similar experience required.
• Proficient in Microsoft Excel and other applications.

Responsibilities

• Build strong stakeholder relationships across the business.
• Deliver a brilliant customer experience while achieving budget KPIs.
• Ensure compliance with trading standards and health & safety legislation.

Skills

Management skills

Retail experience

Microsoft Excel proficiency

Communication skills

Ability to work efficiently

Education

GCSE

Job description

Job Description:

Job information Online Fulfilment Manager from the Company The Original Factory Shop, this latest Online Fulfilment Manager job vacancy is located in the city Northallerton DL located in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE.

Established in 1969, The Original Factory Shop brings big brands at bargain prices to your local high street. With stores nationwide, our colleagues work as one team and always have fun to bring our customers the thrill of a bargain. We care about our customers and colleagues and strive to get the job done; brilliantly to bringing you best big brands with up to 70% off across fashion, beauty, home & more.

We currently have an exciting opportunity for an Online Fulfilment Manager. Based in Northallerton, and working closely with our Support Centre, you will be responsible for accurately and efficiently fulfilling online shopping orders and meeting our customer's expectations.

Responsibilities:

• Build strong stakeholder relationships business wide ensuring cross functional working where possible and relevant.
• Have a flexible Management style and can-do attitude to approach tasks.
• Be accountable for owning and delivering objectives including compliances, reducing costs and driving productivity.
• Be able to plan, organise and deliver against volume forecast.
• Deliver a brilliant customer experience whilst achieving budget KPI's.
• Develop plans to foster business opportunities.
• Ensure that the Northallerton Fulfilment Centre is always fully compliant with trading standards and H&S legislation.

Requirements:

• Experience in a Managerial/ Team Leader role.
• Retail background or experience in a similar position.
• Proficient in Microsoft Excel and other Microsoft programs.
• Work with efficiency accuracy and pace.
• Collaborative with great communication skills. Building relationships is key, working across various functions and stakeholders.
• Versatile. Ready and willing to learn new warehouse management systems and reporting tools for online orders.
• Commercially insightful. You have a successful track record in the achievement of targets and objectives, with an ability to stay ahead of competitors and deliver excellence.
• Focused and self-motivated.

Benefits of The Original Factory Shop:

• 31 days holiday (inc Bank Holidays)
• Birthday day off
• Colleague discount including online
• Contributory pension scheme
• Employee Assistance Programme
• Free life insurance

Note: Please note that the job is closed as of 2025-11-05.