Online Customer Service (Office Based)

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a rapidly growing personal care brand as an Online Customer Service Representative in Birmingham. This office-based role offers a dynamic environment where you'll engage with customers, resolve inquiries, and contribute to enhancing service processes. With a focus on personal care and grooming, you'll be part of a team that values growth and creativity. Enjoy perks like employee discounts, company events, and a supportive team atmosphere. If you have a passion for customer service and a knack for problem-solving, this opportunity is perfect for you!

Benefits

Employee Discounts

Company Events

Football Matches

Training and Support

Qualifications

• Bachelor's degree is mandatory; Master's degree is a plus.
• Experience in online customer support is a plus.
• Proficiency with design tools like Canva is advantageous.

Responsibilities

• Handle customer interactions and resolve complaints via phone and email.
• Maintain a professional attitude and ensure customer satisfaction.
• Keep detailed records of customer interactions.

Skills

Customer Service

Communication Skills

Problem Solving

Experience with Amazon/Shopify

Professional Photography

Design Skills

Proficiency with Google Workspace

Familiarity with Helpdesk Systems

Education

Bachelor's Degree

Master's Degree

Tools

Canva

Zendesk

Google Workspace

Job description

Social network you want to login/join with:

Online Customer Service (Office Based), Birmingham

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Greetings from BarberBoss!

Founded in 2020 in Birmingham, UK, BarberBoss is emerging as a leading personal care brand for men, women, and pets, gaining recognition across the UK and Europe among established brands.

• Recipient of the "2025 Consumer Sector Cross-Border Leader" Award in the Frost & Sullivan Consumer Sector Series, presented by Forbes China.
• Included in Amazon's "Top 10 Best Hair Clippers for Men" since 2020.
• Featured in GQ Magazine's "The 27 best beard trimmers to tame your mighty beard" in 2024.
• Highlighted in GQ's "The 22 best hair clippers to become a pro at-home barber" in 2024.
• Please note this is an office-based job in Birmingham city centre, Monday-Friday, 9AM-5PM. We do not sponsor visas for this role.

Customer Service Representative Responsibilities:

• Handle customer interactions, resolve complaints, respond to inquiries via phone and email, and maintain records.
• Maintain a positive, empathetic, and professional attitude towards customers.
• Experience with Amazon and/or Shopify backend is a plus.
• Respond promptly to customer inquiries through various channels.
• Acknowledge and resolve customer complaints effectively.
• Stay calm and professional when dealing with stressed or upset customers.
• Know our products well to answer questions; process orders, forms, and requests.
• Keep detailed records of customer interactions and communicate with colleagues as needed.
• Provide feedback to improve customer service processes.
• Ensure customer satisfaction and professional support.
• Be comfortable using computers, Excel, Google Workspace (Drive, Sheets, Emails), Zoom.
• Previous experience in online customer support is a plus.

Further Job Requirements:

• Bachelor's degree is mandatory; Master's degree is a plus.
• Reliable with deadlines and capable of working under pressure.
• Professional photography skills using a camera are highly appreciated.
• Create visually appealing website banners and imagery to enhance online shopping.
• Experience in creative jobs like design or social media is advantageous.
• Proficiency with Canva or similar design tools is a plus.
• Knowledge of fulfillment processes or courier tracking systems.
• Familiarity with helpdesk or ticketing systems (e.g., Zendesk, Willdesk).
• Interest in personal care, grooming, or wellness sectors.

What You’ll Get:

• A hands-on role at one of the UK’s fastest-growing personal care brands.
• Training and support from a close-knit team.
• Clear pathways for growth within customer operations, logistics, or account management.
• Product perks, employee discounts, company events, football matches.
• A friendly office environment and a culture of learning.