Online Customer Service Advisor

ProCook; Gloucester; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A prominent kitchenware company is seeking part-time Online Customer Service Advisors in Gloucester. In this temporary role, you will respond to customer inquiries through various channels while working a rotating schedule of 30.5 hours per week. The position offers an hourly rate of £13.08 along with perks like subsidised meals and gym facilities. We value inclusion and encourage applications from all backgrounds.

Benefits

Subsidised meals

Free fruits daily

Free parking

Gym and shower facilities

Welcome bag filled with company products

Qualifications

• Experience in a similar role is required.
• Confidence in speaking on the phone and answering customer queries.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer inquiries through phone, email, and live chat.
• Assist customers with product information and order tracking.
• Maintain accurate records of customer interactions.

Skills

Customer service passion

Telephone communication

Live chat experience

Excellent written and verbal communication

Problem-solving skills

Basic computer skills

Job description

Overview

Join Our Team as an Online Customer Service Advisor at ProCook - temporary position.

Are you passionate about providing exceptional customer service? ProCook is searching for dedicated Online Customer Service Advisors to join our vibrant team during our busiest time of the year!

In this role, you will be the voice of our company, assisting customers with their inquiries and ensuring their experience with us is nothing short of fantastic.

This is a temporary position until end of January 2026.

Your Role

As an Online Customer Service Advisor, you will handle customer inquiries through various channels including live chat, phone, and email. You will provide assistance, resolve issues, and deliver an outstanding level of service.

This role is a part time role and follows a two-week rotating schedule totaling 30.5 hours/week. Weekend availability is a MUST on a rotational basis following training.

We have 3 roles available:

The rota for team 1:

• Week 1: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri - Off, Sat, Sun 9.30pm - 5.30pm
• Week 2: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 8.30am to 5.30pm

The rota for team 2:

• Week 1: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 8.30am to 5.30pm
• Week 2: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri - Off, Sat, Sun 9.30pm - 5.30pm

A Day in the Life

• Respond to customer inquiries promptly and professionally through different communication channels (phone, email, live-chat).
• Assist customers with product information, order tracking, and returns.
• Work closely with the sales and operational teams to address customer concerns.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback to management on recurring issues and customer suggestions.

What You Will Bring

• This role follows a two-week rotating schedule totaling 30.5 hours/week. Weekend availability will be required on a rotational basis following training.
• A strong passion for customer service and helping others.
• Must be confident speaking on the phone and answering customer queries.
• Experience with live chat and telephone communication is required.
• Excellent communication skills, both written and verbal.
• Experience in a similar role is required.
• Ability to manage multiple tasks and prioritise effectively.
• Problem-solving skills and a positive attitude.
• Familiarity with CRM systems and basic computer skills.

• Hourly rate £13.08/hr
• Subsidised meals and free fruits on a daily basis
• Free parking
• Gym and shower facilities
• Welcome bag filled with ProCook products
• Hybrid working

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.