Online Customer Communications Lead

Brambles; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global organization is seeking an Online Customer Communications Lead to enhance customer engagement through strategic online communication initiatives. With a focus on digital channels, you will develop and manage impactful communication strategies that align with business goals and enhance customer satisfaction. This role seeks candidates with extensive experience in digital communications, a collaborative spirit, and a strong track record of successful strategy implementation.

Qualifications

• 7+ years of international experience in digital communications.
• Experience with CRM platform development and maintenance.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and implement an online customer communication strategy.
• Identify and prioritize communication channels for engagement.
• Monitor and analyze performance of communication strategies.

Skills

Digital communications

Customer engagement

Content management

Analytical skills

Collaboration

Education

Bachelor’s degree in communications, Marketing, Business

Job description

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Online Customer Communications Lead, Manchester

Client: Brambles

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 014190140e3b

Job Views: 2

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our.

Job Responsibilities:

• Develop and implement a strategic online customer communication strategy that aligns with overall customer experience and business goals.
• Identify and prioritize communication channels (website, email, social media, mobile, chat) to maximize customer engagement and satisfaction.
• Oversee the creation, management, and optimization of digital content, ensuring consistency in brand voice and messaging.
• Enhance the customer experience by developing and executing targeted communication campaigns and initiatives.
• Monitor and analyze the performance & effectiveness of online communication strategies and campaigns, using metrics and KPIs to drive continuous improvement.
• Prepare and present regular reports on communication performance and customer engagement trends.
• Work closely with marketing, product, customer service, and IT teams to ensure cohesive communication strategies and seamless execution.
• Stay updated on the latest digital communication trends, tools, and technologies to enhance the company’s online presence.

Candidate Requirements:

• Bachelor’s degree in communications, Marketing, Business or related field.
• 7+ years of international experience in digital communications with a strong background in online customer engagement.
• Track record of developing and implementing successful online communication strategies.
• Experience with CRM platform development and maintenance, including content management systems, social media, and email marketing.
• Excellent written and verbal communication skills, with a keen eye for detail and consistency.
• Strong analytical skills, with the ability to interpret data and make informed decisions.
• Knowledge and experience in managing secure and unsecure messaging for customer communications.
• Strong collaboration and interpersonal skills, with the ability to work effectively across departments and regions.

Preferred Education and Experience:

Bachelor’s in Marketing, 7-10 years of experience, hybrid remote work arrangement.

Note: This job posting is active and not expired.