Online Content Executive

Digital Rewards Group Ltd; Altrincham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading digital rewards agency in Altrincham is seeking an Online Content Executive to manage offers on its Kids Pass platform. This role focuses on ensuring accuracy and high-quality presentation of partner listings. The ideal candidate has a background in e-commerce, excellent organizational skills, and experience with content management systems. The company offers a competitive salary, hybrid working, and opportunities for career growth.

Benefits

Opportunity for career growth

Competitive salary

Collaborative work environment

Hybrid working

Qualifications

• 2+ years of experience in an e-commerce or digital merchandising role.
• Experience managing digital product listings and content.
• Strong understanding of UX and website functionality.
• Ability to work collaboratively across teams.

Responsibilities

• Ensure all offers are up to date, accurate and visually appealing.
• Audit and test offers to ensure usability.
• Manage promotional descriptions to enhance user experience.
• Validate pricing claims to ensure accuracy.
• Monitor offer availability and manage changes.

Skills

E-commerce knowledge

Digital merchandising

Organizational skills

Time management

Team collaboration

Proactive mindset

CMS experience

Google Analytics

SEO principles

Written communication

Tools

Content Management Systems

Microsoft Office

Job description

Role

At Digital Rewards Group, our flagship brand, Kids Pass (kidspass.co.uk), is a leading membership platform that offers families unbeatable discounts and deals on top attractions, dining, cinema, and more. Our mission is to make family experiences more affordable, providing easy access to a wide range of exciting and exclusive offers.

Role Overview

As we continue to grow, we’re looking for an experienced and driven Online Content Executive to support the management of the offers on our website and app. This role plays a vital part in delivering a seamless and engaging experience for our members by ensuring partner listings featured on Kids Pass are consistently accurate, high-quality, and up to date.

The ideal candidate will be highly organized, confident using online platforms, and customer-focused, with a sharp eye for detail. They will take full ownership of our offers, ensuring they are accurately presented, function smoothly, and create a strong first impression for our users.

Requirements

Key Responsibilities

Offer Management: Ensure all offers on the Kids Pass platform are up to date, accurate, and visually appealing, including checking images, copy, and pricing. Quality Assurance: Regularly audit and test offers to ensure they work correctly for users, resolving any issues promptly. Content & Copy Management: Ensure promotional descriptions are engaging, clear, and error-free to provide the best user experience. Price Verification & Compliance: Validate pricing claims, substantiations, and offer terms to ensure transparency and accuracy. Availability Monitoring: Track offer availability and proactively manage any changes to prevent outdated or broken deals from appearing. Collaboration: Work closely with internal teams such as Marketing, Partnerships, and Customer Support to ensure smooth operation and promotion of offers. Partner Outreach: Request and gather up-to-date content from brands and attractions to ensure all offers remain current, accurate, and engaging for our members. Data Management & Reporting: Maintain accurate records of offers, track performance metrics, and report key insights for optimisation. User Experience Focus: Consider the user journey, ensuring a smooth and intuitive experience that maximises engagement and retention. Problem-Solving: Identify and resolve any technical or content-related issues that may impact the user experience.

Requirements & Skills

• 2+ years of experience in an e-commerce or digital merchandising role, ideally in a fast-paced retail or seasonal business
• Experience managing digital product listings and content management
• A keen eye for detail and a strong understanding of UX and website functionality.
• Strong organisational and time management skills – able to prioritise in a deadline-driven environment.
• Ability to work collaboratively across teams including marketing, content, and operations.
• A proactive mindset with a passion for e-commerce and delivering a premium online customer experience.
• Ability to work independently, take initiative, and manage multiple tasks efficiently.
• Comfortable working with website content management systems (CMS) and basic image editing tools.
• Skilled in Google Analytics, SEO principles, and content management systems.
• Strong written and verbal communication skills.
• A user-first mindset, with a focus on delivering a high-quality experience for members.
• Experience with data entry and quality assurance processes.
• Proficiency in Microsoft Office.
• Experience in membership-based services is a plus.
  
  

What We Offer

• Opportunity to be part of a growing digital platform making family experiences more affordable.
• Hybrid working
• A collaborative and supportive work environment.
• Competitive salary and benefits.
• Career growth opportunities within a fast-paced digital business.
  
  

About Digital Rewards Group

DRG is the UK’s leading digital rewards and consumer incentive agency, owning brands including Kids Pass, Digital Perks, Popcorn Pass and more. All powered by our own digital platforms, our 40 strong work-force are housed in a modern, open-plan office in Altrincham town centre, just outside Manchester.

Our culture is fast- paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for a highly organised, motivated and ambitious individual who can bring fresh and innovative thinking to DRG, and play a part in driving the group forward on its truly exciting journey. We at DRG believe in our business mantra of ‘We live it’, and we’re looking for likeminded people to join us. We invest in the development of our staff to help everyone achieve their full potential and are supportive and motivating across all departments of the business.

We’re a fast-growing business that leverages strong partnerships to create compelling digital propositions for clients including Marks & Spencer, Barclays, Mars, Vodafone, The Daily Mail and Iceland.

Location

Charter House, 1st Floor, Charter House, Woodlands Rd, Altrincham WA14 1HF

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