Online Clinic Manager

Vira Health; Camden Town; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading digital health startup is looking for a Clinic Manager to oversee daily operations and ensure exceptional care. This role requires a prescribing qualification, passion for digital health, and experience in a startup environment. Candidates will work closely with the Medical Director in a flexible setting that allows for remote or hybrid work. The position offers competitive benefits including health insurance and a personal development focus.

Benefits

Vitality Health Insurance

Choice of tech equipment

UK Pension scheme

Home office setup allowance

Cycle to Work scheme

Qualifications

• Must be a prescriber (doctor, nurse, or pharmacist with prescribing qualification).
• Passionate about digital health and startup environments.
• Comfortable navigating digital health records.

Responsibilities

• Lead and manage daily operations of the online clinic.
• Be the go-to clinical contact for clinicians.
• Triage clinical queries from patients.

Skills

Prescribing qualification

Digital health experience

Strong communication skills

Organizational skills

Tools

Word

Excel

Powerpoint

Slack

Job description

Vira Health is looking for a driven, proactive, and enthusiastic Clinic Manager to help us deliver exceptional care to women across the UK. Are you passionate about transforming healthcare through technology? Do you thrive in fast-paced, high-impact, innovative environments? This is an exciting opportunity to join a mission-led digital health startup that's changing how women access healthcare.

Vira Health focuses on midlife women's health, and is quickly expanding into other areas of women's health. You'll play a central role in the day-to-day running of our online clinic, ensuring our patients receive outstanding, compassionate, and efficient care. And you will also have the chance to shape how the company builds and develops new services. You'll report directly to our Medical Director and work closely with our growing team.

Starting as soon as possible, the role can be full-time or part-time (3- to 5-days per week). You can either work from home or with us at our office (London, N5 2EF), or hybrid. If you are interested in this role, we encourage you to apply as soon as possible. We will be interviewing on a rolling basis.

What You'll Be Doing

• Lead and manage the daily operations of our online clinic, ensuring a smooth experience for both patients and clinicians.
• Be the go-to clinical contact for our clinicians, to help them manage patient's care
• Review HRT and contraception consultations notes, and issue prescriptions where appropriate
• Triage incoming clinical queries from patients, respond directly when needed, and conduct patient calls to direct them to the right care
• Help to manage our clinical protocols and policies, and own and update our formulary.
• Support the Medical Director with service improvements, including audits, training, regulatory work, and the development of new services.
• Work with the Medical Director on clinical governance and patient safety, including by identifying, investigating, and addressing safety issues promptly.
• Contribute to our growing work in weight management, including GLP-1s and holistic weight loss care.

Requirements

• You must be a prescriber. Either a doctor, or a nurse or pharmacist with a prescribing qualification.
• Passionate about digital health and excited to work in a startup environment. Previous experience with online healthcare is highly desirable.
• Comfortable working online and navigating digital health records
• Confident with working in a digital environment. We collaborate with our team online, so you must be comfortable with common computer software such as Word, Excel, Powerpoint, emails / Slack.
• A confident communicator with a calm, professional presence.
• Highly organised with strong attention to detail and a proactive, self-starting attitude.

Benefits

• Vitality Health Insurance, including mental health and physiotherapists as well as telemedicine consultations (UK only)
• Your choice of tech equipment - whatever you need to get the job done
• Enrolment in Vira's UK Pension scheme
• An environment where your personal development is really important
• £250 to set up your home office if working remotely
• Cycle to Work scheme (UK only)