Online Booking Specialist

Live the Dash Travel; Walsall; Remote; GBP 25,000 - 35,000; Full time

Job summary

A customer-centric travel services company is seeking an Online Booking Specialist to manage travel operations. This role involves handling online bookings for clients, troubleshooting issues, and ensuring the best travel options. Ideal for tech-savvy individuals passionate about customer service, offering a remote work environment with growth opportunities.

Benefits

Travel Discounts

Paid Time Off

Flexible Work Environment

Qualifications

• 1-3 years of experience in travel booking or related customer support role.
• Proficient in travel booking systems.
• Strong multitasking and organizational skills.

Responsibilities

• Handle all aspects of online travel bookings including flights, hotels, and tours.
• Ensure timely and accurate booking confirmations and documentation.
• Assist clients via phone and email for smooth booking experiences.

Skills

Customer Service

Attention to Detail

Computer Literacy

Communication

Education

High School Diploma or Equivalent

Certification in Travel & Tourism or Hospitality

Tools

Travel Booking Systems (Sabre, Amadeus, Galileo)

Microsoft Office

Google Workspace

Job description

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Job Title: Online Booking Specialist Location: REMOTE Employment Type: Full-time / Part-time Salary: Competitive salary based on experience Job Overview: We are seeking a tech-savvy and detail-oriented Online Booking Specialist to support our travel operations team.

In this role, you will manage and optimize online travel bookings for individual and corporate clients, ensuring smooth and accurate reservations across all platforms.

This position is ideal for someone who is passionate about customer experience, enjoys working with digital tools, and thrives in a fast-paced, remote environment.

Key Responsibilities: Handle all aspects of online travel bookings including flights, hotels, transportation, tours, and package deals.

Ensure booking confirmations, itinerary accuracy, and proper documentation are sent to clients in a timely manner.

Update and manage reservations through global distribution systems (GDS), booking engines, and company CRM platforms.

Troubleshoot and resolve issues related to travel changes, cancellations, and online system errors.

Assist clients via phone, email, and chat to ensure a smooth and personalized booking experience.

Monitor pricing, availability, and special offers across booking platforms to provide clients with the best options.

Maintain accurate and up-to-date records of all client transactions and communications.

Follow company procedures and comply with travel industry standards and applicable regulations.

Qualifications: 1–3 years of experience in travel booking, online reservations, or a related customer support role.

Proficiency with travel booking systems such as Sabre, Amadeus, Galileo, or other online booking engines.

Strong computer literacy, including knowledge of Microsoft Office or Google Workspace.

Excellent communication skills (written and verbal) with a customer-first mindset.

Ability to work independently, prioritize tasks, and manage multiple bookings simultaneously.

Strong attention to detail and organizational skills.

High school diploma or equivalent required; certification in Travel & Tourism or Hospitality is a plus.

What We Offer: A remote, flexible work environment with supportive leadership.

Comprehensive onboarding and ongoing training programs.

Career advancement opportunities in a growing industry.

Competitive salary with performance incentives.

Travel discounts and perks (based on employment terms).

Paid time off and optional wellness benefits (varies by employment type).

About Us: We are a customer-centric travel services company committed to redefining online travel experiences.

With innovative tools and a human approach, we help travelers book smarter, travel better, and enjoy peace of mind at every step.

Join a team that's passionate about delivering excellence in every booking.