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Online Assistant

Sainsbury's Supermarkets Ltd

Penrith

On-site

GBP 40,000 - 60,000

Full time

Today
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Job summary

An established industry player is looking for enthusiastic Online Assistants to join their team in a fast-paced retail environment. This role involves picking customer orders, ensuring the highest quality products are selected, and assisting with online operations. With a commitment to inclusivity and excellence, the company offers a market-leading pay rate and a variety of benefits including generous discounts, holiday entitlements, and wellbeing support. If you have a passion for customer service and enjoy an active role, this opportunity is perfect for you!

Benefits

Nightshift premium
10% discount card
Free food and hot drinks
Generous holiday entitlement
Shopping discounts
Generous family leave
Pension matching
Share schemes
Wellbeing support

Qualifications

  • Must be comfortable with technology and able to lift shopping containers up to 15kg.
  • Keen attention to detail and a commitment to customer satisfaction.

Responsibilities

  • Picking customer orders on the shop floor with care and quality in mind.
  • Processing orders and supporting online drivers in the warehouse.

Skills

Attention to detail
Customer service
Technology proficiency
Physical stamina

Job description

Rate: £12.45 per hour
Location: Penrith Store, Penrith, CA11 7FG
Hours: Part time, 12, 16, 20 hours per week
Contract type: Fixed-Term Assignment
Business area: Retail
Closing date: 31 May 2025
Requisition ID: 301711
Shift hours
Early shift: 04:00 - 08:00

Love food, shopping and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.

As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.

Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.

We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!

If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.

Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:

  • Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
  • Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement - based on the hours you work.
  • Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
  • Family leave – generous maternity and paternity leave.
  • Pension – Sainsbury’s will match between 4-7.5% of your pension contributions.
  • Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
  • Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
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