Online Assistant

Sainsbury’s Group; Penrith; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Penrith seeks enthusiastic staff for picking and selecting products for online customers. The role involves responding to customer queries and requires physical stamina and attention to detail. Ideal candidates should be flexible about shift timings, with some shifts starting early at 4am. The company promotes inclusivity and offers various employee benefits, including discounts, generous holidays, and wellbeing support.

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above the school-leaver age in your country.
• At least 18 years for shifts outside 6am-11pm.

Responsibilities

• Picking and selecting products for delivery
• Dealing with customer queries and processing orders
• Providing substitutions for out-of-stock products
• Working flexibly across the store as required
• Maintaining cleanliness and organization of the store

Skills

Attention to detail

Customer service orientation

Ability to work flexibly

Problem-solving skills

Physical stamina

Education

Right to Work eligibility in the UK

Job description

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps – or providing substitutions when products are out of stock
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
• Build great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required
• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productively to a high standard across the store – you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Qualifications

Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).

You must be above the school-leaver age in your country

If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.

You must have Right to Work eligibility in the UK

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Benefits

• Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks – provided for Colleagues in all our stores
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
• Pension – we'll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes – buy Sainsbury's shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues