Online Assistant

Sainsbury’s Group; Haverhill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading grocery retailer in Haverhill is seeking individuals to select quality products for online orders and assist customers with queries. Candidates should be friendly and enthusiastic about helping others while working in a fast-paced, physical setting. Experience with product handling is advantageous. Flexible shifts, often starting at 4am, are required.

Qualifications

• Friendly and welcoming demeanor.
• Genuine enthusiasm for helping customers.
• Ability to work in a fast-paced and physical environment.

Responsibilities

• Picking and selecting the best quality products for online orders.
• Handling customer queries and processing orders.
• Working flexibly across the store as required.

Job description

Overview

Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps - or providing brilliant substitutions where products are out of stock. You will use a handset to plan your route around the store, select what you need to fulfill orders, and manage time to complete each shop. You will work behind the scenes handling customer queries, processing orders and helping to load vans for Home Delivery Drivers. You will be ready to serve customers, support with any questions, and proactively offer help. You will build strong knowledge about our products, services and promotions to provide recommendations. You may work flexibly across the store as required. Shifts commonly start early (as many start at 4am) and you will work in a fast-paced, physical and high-energy environment, sometimes on your own but also as part of a team. You should be friendly and welcoming with a genuine enthusiasm for helping customers.