Online Assistant

Sainsbury’s Group; Ewell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in Ewell is seeking individuals to pick and prepare online orders for delivery. Candidates will provide substitutions, handle customer queries, and ensure a high standard of customer service in a flexible, fast-paced work environment. Night shifts are available, and the role requires good communication skills and a friendly demeanor.

Benefits

Nightshift premium

10% employee discount

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Share schemes

Wellbeing support

Qualifications

• You must be above the school-leaver age in your country.
• Be at least 18 years old if working hours include night shifts.
• Dedicated to inclusivity with support for colleague growth.

Responsibilities

• Pick and prepare orders for delivery and provide substitutions.
• Use a handheld device to plan shopping routes.
• Handle customer queries and assist with loading vans.
• Provide excellent customer service and proactively help customers.
• Maintain cleanliness and order in the store.

Skills

Customer service

Flexibility

Initiative

Education

Right to Work eligibility in the UK

Tools

Handheld devices

Job description

Overview

Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions when items are out of stock. You will use a handset that plans your route around the store, identify what you need to select, and manage the time to complete each shop. You will work behind the scenes handling customer queries, processing orders, and helping to load vans for Home Delivery Drivers. You will build knowledge about products, services and promotions to provide recommendations, and you will be ready to serve customers brilliantly, offering help proactively. You may work flexibly across the store as required. Shifts start early (as most start around 4am) in a fast-paced, physical environment.

Responsibilities

• Pick and prepare orders for delivery, providing suitable substitutions when items are out of stock.
• Use a handheld device to plan routes, identify what to select, and manage time for each shop.
• Handle customer queries, process orders, and assist with loading vans for Home Delivery.
• Provide excellent customer service, answering questions and proactively offering help.
• Develop knowledge of products, services and promotions to make informed recommendations.
• Work flexibly across the store as required and adapt to a fast-paced, high-energy environment.
• Be friendly and welcoming, with enthusiasm for helping customers.
• Use initiative to solve problems and take responsibility for tasks.
• Be prepared to learn and operate a range of skills through training and development opportunities.
• Learn to use new digital tools and technology to perform the role, and move shopping containers up to 15kg.
• Keep the store clean and clutter-free, with great attention to detail and focus on customer experience.

Qualifications

• You must be above the school-leaver age in your country. If shifts include hours before 6am or after 11pm, you will need to be at least 18 years old.
• You must have Right to Work eligibility in the UK.
• An inclusive place to work and shop: the company is dedicated to inclusivity, with processes and support to help colleagues grow and succeed. Reasonable adjustments during application or interview stages can be requested.

Benefits

• Nightshift premium — in addition to the advertised hourly rate, an extra £2.45 per hour between midnight and 5am (where applicable).
• Discount card — 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, rising to 15% on Fridays and Saturdays at Sainsbury's, and 15% off at Argos on paydays.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
• Pension — employer contributions matched between 4% and 7.5%.
• Sainsbury's share schemes — buy shares at discounted prices.
• Shopping discounts — offers on gym memberships, restaurants, holidays, vouchers, and more.
• Wellbeing support — including free access to the Employee Assistance Programme, a confidential service for support and guidance.