Online Assistant

Sainsbury's Supermarkets Ltd; Bedford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK supermarket chain is seeking an Online Assistant for its Kempston Store in Bedford. You will pick and select products for online customers and address queries while ensuring a great shopping experience. Ideal candidates should be energetic, customer-focused, and able to work flexible hours, particularly early shifts. The role offers competitive pay and numerous benefits including discounts and holiday entitlement.

Benefits

10% discount at Sainsbury's and Argos

Free food and hot drinks

Generous holiday entitlement

Pension scheme

Sainsbury’s share schemes

Wellbeing support

Qualifications

• Must be at least 18 years old if working hours are before 6am or after 11pm.
• Eligibility to work in the UK is required.
• Happy with early morning starts.

Responsibilities

• Pick and select products for online customers.
• Use a handset for planning your route around the store.
• Assist with customer queries and orders.
• Build product knowledge to make recommendations.
• Work flexibly across the store as required.

Skills

Problem-solving

Customer service

Attention to detail

Teamwork

Job description

Rate: £12.60 per hour

Location: Kempston Store, Bedford, MK42 8AY

Hours: Part time, 12 hours per week

Contract type: Fixed-Term Assignment

Business area: Retail

Closing date: 27 September 2025

Requisition ID: 400017486

Shift hours

• Early shift: 05:00 - 09:00
• Friday: 05:00 - 09:00
• Saturday: 05:00 - 09:00
• Sunday: 05:00 - 09:00

Working in our stores:

Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
• Build great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required

What makes a great Sainsbury’s Colleague:

• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.