Ongoing Export and Customs Coordinator Larkhall, United Kingdom

DFDS Germany ApS & Co.; Larkhall; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Export & Customs Coordinator, where you will play a vital role in ensuring excellent customer service and efficient logistics operations. This fully office-based position offers a dynamic work environment where your skills in problem-solving and communication will shine. You’ll have the opportunity to develop through workplace activities and training courses, while enjoying fantastic benefits like a Holiday Purchase Scheme and free ferry travel for guests. If you are a self-motivated team player ready to make an impact, we want to hear from you!

Benefits

Holiday Purchase Scheme

Health Plan with HSF

Free ferry travel for up to four guests

Qualifications

• Experience in freight forwarding or customer service within logistics.
• Ability to work in a dynamic environment and meet deadlines.

Responsibilities

• Ensure excellent service for all customers and plan orders effectively.
• Prepare customs and sanitary documentation as needed.

Skills

Customer Service

Problem Solving

Communication Skills

Logistics Knowledge

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Export & Customs Coordinator.

Be part of the movement - and play your part.

About the role

We are seeking an individual who has experience, in either a freight forwarding or customer service role within logistics. Working any 5 from 7 on 8 hour variable shift pattern, you need to be driven by process improvements, able to work in a dynamic and fluid environment, meeting deadlines. So, if you are a hardworking, self-motivated individual, who can work under their own initiative then please get in touch with us….

You will be responsible for ensuring all customers receive an excellent level of service and plan customer orders to trucks via local digital portals.

• Plan groupage loads effectively to ensure customer expectations are met.
• Ensure that trucks are despatched as quickly as possible to reach market as quickly as possible
• Relationship building with customers and colleagues.
• General problem solving and solution finding for customers.
• Ensure daily invoicing and administrative tasks are completed.
• Understanding of customs procedures for exporting trailers from the UK
• Follow up customer queries for their shipments.

• Preparation of customs and sanitary documentation

Please note, this position is fully office based.

About you

We need you to be a good team player, excellent communication skills and telephone manner are a must! Knowledge of transport operations would be advantageous but not essential.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Holiday Purchase Scheme
• Health Plan with HSF –Includes benefits like money back on dentistry and glasses etc.
• Free ferry travel for up to four guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.