One Stop - Shift Leader

Tesco Hungary; Wymondham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retail company in Wymondham is seeking a Shift Leader to enhance customer service in a fast-paced environment. You will coordinate the team, ensure store operations, and improve service quality while maintaining safety standards. The ideal candidate should possess strong communication and problem-solving skills, along with a customer-first approach.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip.
• Open/close the store and complete duty cover.
• Act as the go-to person for operational queries.
• Support the Store Manager in community events.
• Ensure the store is clean and well-presented.
• Prioritize replenishment of important products.
• Address overcharges and manage queues.
• Communicate effectively with the team for updates.
• Identify ways to simplify operations and improve service.
• Act as a Keyholder for safety and security.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

You will have a great understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

Key Responsibilities:

1. Coordinate the team to deliver the easiest shopping trip in the community.
2. Open/close the store and complete duty cover, ensuring decisions benefit customers, colleagues, and safety.
3. Act as the go-to person for colleagues in the absence of the Store Manager for operational queries.
4. Support the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere.
5. Ensure the store is clean, tidy, and well-presented.
6. Prioritize replenishment of products important to customers.
7. Ensure point of sale and shelf labels reflect standards.
8. Address overcharges immediately and prevent reoccurrence.
9. Manage queues proactively to enhance customer shopping experience.
10. Coordinate colleagues to deliver daily priorities and manage breaks around trade patterns.
11. Be knowledgeable about store operations and implement improvements.
12. Follow health and safety routines and ensure colleagues do the same.
13. Communicate effectively with the team to keep them informed.
14. Identify ways to simplify operations and share ideas with the Store Manager.
15. Always prioritize the customer and tailor service to meet their needs.
16. Resolve customer queries promptly, leaving them satisfied.
17. Recognize and celebrate colleagues providing excellent service.
18. Identify and remove obstacles to delivering great service.
19. Resolve colleague queries in the absence of the Store Manager or escalate as needed.
20. Ensure appropriate staffing, covering shifts due to absences or sickness.
21. Act as a Keyholder, attending alarm call-outs to ensure safety and security.
22. Monitor and act on internal communications promptly.
23. Coordinate colleagues to meet customer and store needs, reporting issues to the Store Manager.
24. Balance time between service and replenishment areas.
25. Support the Store Manager in managing staff absence and conducting return-to-work interviews.
26. Build relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities.
27. If the store has a Post Office Local, duties include managing daily operations and passing necessary background checks for the Post Office role.

Essential Skills:

• Communication Skills
• Customer Focus
• Problem-Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management