One Stop - Shift Leader

One Stop; Wickham Bishops; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join One Stop as a Shift Leader, leading a dedicated team in a dynamic retail environment. You'll oversee daily operations, ensure a high level of customer service, and maintain store standards. This role is pivotal in creating an excellent shopping experience for the community.

Benefits

Employee Discounts

Flexible Working

Healthcare Benefits

Qualifications

• Experience in retail management and customer-facing roles required.
• Ability to lead a team and maintain store standards.
• Knowledge of health and safety protocols.

Responsibilities

• Coordinate the team and manage daily store operations.
• Ensure compliance with health and safety routines.
• Resolve customer queries and improve service delivery.

Skills

Team Coordination

Customer Service

Operational Management

Job description

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One Stop - Shift Leader, Wickham Bishops

Client: One Stop

Location: Wickham Bishops, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

a3339045c113

Job Views:

17

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

Apply by 10-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will understand your store’s performance and be the specialist in implementing practical improvements by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety
• Being the go-to person for operational queries in the absence of the Store Manager
• Supporting the Store Manager in co-ordinating seasonal, community, and charity events to create an inclusive atmosphere
• Maintaining store cleanliness, tidiness, and presentation
• Prioritising replenishment of key products for customers
• Ensuring point of sale and shelf labels reflect standards
• Addressing overcharges immediately and preventing reoccurrence
• Managing queues proactively to enhance the shopping experience
• Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
• Being knowledgeable about store operations and driving improvements
• Following health and safety routines and ensuring colleagues do the same
• Communicating effectively with the team and keeping them informed
• Seeking ways to simplify operations and sharing ideas with the Store Manager
• Always prioritising the customer and adapting service to meet their needs
• Resolving customer queries promptly and courteously
• Recognising colleagues who deliver great service
• Removing obstacles to excellent service
• Resolving colleagues’ queries or escalating as needed
• Ensuring appropriate staffing, reacting to short-term absences by finding cover
• Being a recognised Keyholder and attending alarm call outs to ensure safety
• Monitoring and acting on internal communications
• Balancing time across service and replenishment areas
• Supporting Store Manager in managing absences and conducting return-to-work interviews
• Building relationships with Area Manager & People Partner, escalating issues timely, and seeking coaching opportunities
• If the store has a Post Office Local: Your duties include managing daily operations of the Post Office, which requires passing a financial and criminal background check. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.

Part of Tesco since 2003, our stores are supported from three distribution centres. We are committed to serving local communities with convenience and quality.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, healthcare, flexible working, and more.