One Stop - Shift Leader

One Stop; Waterlooville; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail organization in Waterlooville is seeking a Shift Leader to ensure a high-quality shopping experience. The role involves coordinating store teams and overseeing daily operations, including customer service and safety protocols. Ideal candidates should possess strong leadership skills and a commitment to excellent service. Various perks and discounts are offered, including a 10% discount at One Stop and Tesco.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco

10% discount at Tesco Mobile

20% off insurance services at Tesco Bank

Discounted eye care through Vision Express

WeCare support services, including online GP

Annual leave increases with service length

Qualifications

• Proven leadership skills in a retail environment.
• Strong customer service orientation.
• Ability to manage and coordinate a team effectively.

Responsibilities

• Coordinate the team to deliver exceptional customer service.
• Open and close the store with safety in mind.
• Support the store manager in daily operations and events.

Skills

Leadership

Customer service

Team coordination

Communication

Job description

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One Stop • Waterlooville • Apply by 15-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a good understanding of your store’s performance and be the specialist in delivering practical actions for its improvement through a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Coordinating the team to deliver the easiest shopping trip in the community
2. Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
3. Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
4. Supporting the Store Manager in coordinating seasonal, community, and charity events, creating an inclusive atmosphere
5. Ensuring the store is always clean, tidy, and well presented
6. Prioritising the replenishment of products that matter to customers
7. Making sure point of sale and shelf edge labels are accurate
8. Addressing overcharges immediately and preventing reoccurrence
9. Proactively managing queues to deliver a great shopping experience
10. Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
11. Being knowledgeable about the store and leading practical improvements
12. Following health and safety routines and ensuring colleagues do the same
13. Communicating effectively with the team and keeping them informed
14. Seeking ways to simplify operations and sharing ideas with the Store Manager
15. Always putting the customer first and adapting service to meet their needs
16. Resolving customer queries promptly with a positive attitude
17. Recognising colleagues who deliver great service
18. Identifying and removing obstacles to excellent service
19. Resolving colleague queries or escalating as needed
20. Ensuring appropriate staffing, covering absences proactively
21. Being a Keyholder, attending alarm call outs to ensure store safety
22. Monitoring and acting on internal communications promptly
23. Feeding back store issues to the Store Manager
24. Balancing time between service and replenishment areas
25. Supporting the Store Manager with managing absence and conducting return-to-work interviews
26. Building relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities
27. If the store has a Post Office Local: Your duties include managing daily operations of the Post Office, requiring passing a financial and criminal background check. Failure to pass will result in withdrawal of the offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a range of products and services including fresh food, household essentials, and additional services like Post Office, PayPoint, lottery, and coffee/vending solutions.

Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.

Please Note

We only recruit individuals who are above the school leaver’s age. For details, please check your local school leaver age requirements.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance services at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and wellness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working arrangements including part-time, job shares, and shift patterns