One Stop - Shift Leader

Retail Human Resources plc; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer is seeking a Shift Leader to oversee store operations, manage a team, and ensure customer satisfaction. You will coordinate daily activities and provide on-the-job coaching in a dynamic retail environment. Ideal candidates will possess strong communication skills and a customer-focused approach. This role offers career growth within a supportive team culture and emphasizes community involvement.

Benefits

Community involvement initiatives

Flexible working opportunities

Colleague benefits program

Qualifications

• Strong communication skills required.
• Customer focus and problem-solving attitude needed.
• Ability to work effectively in a team.

Responsibilities

• Coordinate the team for store operations.
• Open and close the store with duty cover management.
• Be the go-to person for colleagues in absence of Store Manager.

Job description

Overview

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. In a fast paced retail environment, you will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations. You will focus on improving service through on the job coaching and feedback, monitor store performance, and take a hands on approach to practical actions that drive improvement. The role requires ensuring the store remains a safe place to work and shop.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Open/close the store and manage duty cover, making decisions that are right for customers, colleagues, and safety.
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Ensure the store is clean, tidy, and well presented; prioritise replenishment of products that matter to customers.
• Ensure point of sale and shelf edge labels reflect what good looks like.
• Take immediate action for any overcharges and prevent reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for customers.
• Coordinate colleagues to deliver daily priorities and manage breaks to fit around trade patterns.
• Be knowledgeable about the store and coordinate others to deliver practical actions for improvements.
• Follow health and safety routines and ensure colleagues do the same.
• Deliver effective communication to the team and keep them informed.
• Simplify operations and share ideas with the Store Manager.
• Always put the customer first and adapt service to meet individual needs; resolve customer queries and leave customers with a smile.
• Recognise and celebrate colleagues delivering great service and remove obstacles to service delivery.
• Resolve colleagues’ queries in the Store Manager’s absence or escalate as appropriate; ensure appropriate staffing and cover for short-term absences/sickness.
• Be a recognised Keyholder and attend alarm call outs as needed to ensure safety and security.
• Monitor internal communications, ensure timely action and keep colleagues informed.
• Coordinate colleagues to meet customer needs and store operations, feeding back issues to the Store Manager.
• Balance time between service and replenishment areas.
• Support the Store Manager in managing absence, conduct return-to-work interviews for CSA colleagues and report absence triggers in line with One Stop policy.
• Build relationships with Area Manager and People Partner, escalate issues timely and benefit from in-the-moment coaching.

Post Office Local (if applicable)

If this store has a Post Office Local, duties include day-to-day Post Office operations and will require passing a Post Office Financial and criminal conviction background check. If checks fail, the job offer may be withdrawn.

Requirements

• Communication Skills
• Customer Focus
• Problem-Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management

What’s in it for you

One Stop is committed to making everyday life easier for our customers, with a strong local presence and a wide range of products at great value, plus friendly service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the community feel of a neighbourhood store. We’re committed to creating a welcoming environment for customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We welcome discussions about flexible working. Talk to us about how we can support you during the application process and beyond, for example if you are at the start of your career, caring responsibilities, retirement, parenthood, or other life moments.

One Stop Benefits

We offer a wide range of colleague benefits. To explore the full list, please visit the Careers Page. Note: One Stop operates as an independent business within the Tesco Group; benefits may differ from Tesco.

Community Involvement & Diversity

We are committed to community support and inclusion. We have raised funds for good causes and partnered with FareShare and Olio. We offer an inclusive workplace and Disability Confident Leader status, with reasonable adjustments during recruitment. Our six colleague networks (Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, Women) support an accessible environment.

Notes

One Stop reserves the right to withdraw the vacancy before the closing date if a suitable application is received early. This description may include standard disclaimers and accessibility information. See Tesco Careers for accessibility details.