One Stop - Shift Leader

Tesco Hungary; United Kingdom; On-site; GBP 25,000 - 32,000; Full time

Job summary

Tesco Hungary seeks a Shift Leader for One Stop stores to manage daily operations and a team in a fast-paced retail environment. The role emphasizes exceptional customer service and team coordination while ensuring the store runs smoothly and meets safety regulations. Applicants should have strong leadership skills and a dedication to enhancing the shopping experience.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Cash plan and colleague deals

Qualifications

• Strong understanding of retail operations and customer service.
• Ability to lead and coordinate a team effectively.
• Experience in problem-solving and operational decision-making.

Responsibilities

• Coordinating the team to ensure a clean and stocked store.
• Opening/closing the store and managing daily operations.
• Resolving customer queries promptly and ensuring their satisfaction.

Skills

Leadership

Customer Service

Team Coordination

Communication

Problem Solving

Job description

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store’s performance and be the specialist in implementing practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries
• Supporting the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
• Maintaining store cleanliness, tidiness, and presentation
• Prioritising the replenishment of products important to our customers
• Ensuring point of sale and shelf labels reflect quality standards
• Addressing overcharges immediately and preventing reoccurrence
• Managing queues proactively to enhance the shopping experience
• Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
• Being knowledgeable about the store and leading practical improvements
• Following health and safety routines and ensuring colleagues do the same
• Communicating effectively with the team and keeping them informed
• Seeking ways to simplify operations and sharing ideas with the Store Manager
• Putting the customer first and tailoring service to meet their needs
• Resolving customer queries promptly and courteously
• Recognising colleagues who deliver great service
• Identifying and removing obstacles to excellent service
• Resolving colleague queries in the absence of the Store Manager or escalating as needed
• Ensuring appropriate staffing, covering shifts due to short-term absences or sickness
• Being a Keyholder, attending alarm call-outs to ensure store security
• Monitoring and acting on internal communications promptly
• Balancing service and replenishment duties during shifts
• Supporting the Store Manager in managing colleague absence and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners, escalating issues, seeking support, and engaging in coaching opportunities
• If this store has a Post Office Local, your duties will include daily operations of the Post Office, requiring a background check. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, Parcelshop, bill payments, and more.

Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.

We’re committed to inclusivity and accessible recruitment. For support details, please click here.

Please Note: We only recruit individuals who have passed the school leaver’s age. For more info, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy
• Cash plan, colleague deals, savings schemes, and more