One Stop - Shift Leader

Tesco; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail store in Tees Valley is seeking a Shift Leader to coordinate store activities and ensure excellent customer service. The ideal candidate will lead a team in a fast-paced retail environment, handle store operations, and create a welcoming atmosphere. Strong communication skills and customer focus are essential. This role offers opportunities for flexible working arrangements.

Benefits

Flexible working arrangements

Store discounts

Community involvement opportunities

Qualifications

• Experience in a retail environment preferred.
• Demonstrated ability to lead and coordinate a team.
• Strong understanding of customer service principles.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Ensure the store is always clean, tidy, and well presented.
• Resolve customer queries promptly, leaving them with a positive impression.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

Overview

One Stop – Ingleby Barwick. Apply by 14-Sep-2025. We\'re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.

What is in it for you

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We\'re passionate about creating a welcoming environment for both our customers and our colleagues and we\'re always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. That\'s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers - and that\'s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please note we provide information on our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we\'re proud to give back in meaningful ways. Over the past decade, we\'ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Working with us means you\'ll have the chance to make a real difference whether it\'s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. We\'re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values. As a Disability Confident Leader (Level 3), we\'re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For information on accessibility support, please contact us. Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive. For more information about our networks, please contact us.

*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We encourage you to submit your application as soon as you can.*

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
• Support the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere
• Ensure the store is always clean, tidy, and well presented
• Prioritise replenishment of products that matter to customers
• Ensure point of sale and shelf edge labels reflect what good looks like
• Take immediate action for any overcharges and prevent recurrence
• Proactively manage queues in store to deliver a great shopping trip
• Coordinate colleagues, ensuring daily priorities are delivered and breaks fit trade patterns
• Be knowledgeable about the store, coordinating others to deliver practical actions to improve
• Follow health and safety routines and ensure colleagues do the same
• Deliver communication to the team and keep them well informed
• Look for ways to simplify operations and share ideas with the Store Manager
• Always put the customer first and consider them in everything you do
• Resolve customer queries promptly, leaving them with a positive impression
• Adjust service levels to meet customer needs
• Recognise and celebrate colleagues giving great service
• Identify and remove obstacles to delivering great service
• Resolve colleagues\' queries in the absence of the Store Manager, or escalate as appropriate
• Ensure the store is adequately staffed, arranging cover for short-term absences
• Act as a recognised Keyholder, attending alarm call-outs to ensure store safety and security
• Monitor and action internal communications, keeping colleagues informed
• Coordinate colleagues to meet customer and store needs, feeding back issues to the Store Manager
• Balance time between service and replenishment areas
• Support the Store Manager in managing absence, conduct return-to-work interviews for CSA colleagues, and report absence triggers per policy
• Build relationships with Area Manager & People Partner, escalate issues, seek coaching opportunities
• If the store has a Post Office Local, duties include day-to-day Post Office operations with background checks; if checks fail, the job offer may be withdrawn

You will need

• Communication Skills
• Customer Focus
• Problem-Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management