One Stop - Shift Leader

Tesco Hungary; Sale; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Shift Leader for their retail store, focusing on enhancing customer service and coordinating store operations. This role requires effective team management and a commitment to maintaining high standards of service and safety in a dynamic environment.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off car, pet, and home insurance

Discounted eye care through Vision Express

Discounted health checks via Tesco Pharmacy

Cash plans and colleague discounts

Qualifications

• Experience in a retail environment is desirable.
• Ability to manage a team effectively.
• Strong customer service skills.

Responsibilities

• Coordinate store team and manage daily operations.
• Ensure customer satisfaction and store standards.
• Assist the Store Manager with operational queries.

Skills

Team Coordination

Customer Service

Communication

Job description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

You will have a great understanding of your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries
• Supporting the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
• Maintaining store cleanliness, tidiness, and presentation
• Prioritising replenishment of products important to customers
• Ensuring point of sale and shelf labels reflect standards
• Taking immediate action for overcharges and preventing reoccurrence
• Managing queues proactively to enhance the shopping experience
• Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
• Being knowledgeable about the store and coordinating improvements
• Following health and safety routines and ensuring colleagues do the same
• Communicating effectively with the team
• Sharing ideas to simplify operations with the Store Manager
• Always prioritising the customer and resolving queries with a smile
• Adjusting service to meet individual customer needs
• Recognising colleagues providing excellent service
• Removing obstacles to delivering great service
• Resolving colleague queries or escalating as needed
• Ensuring appropriate staffing and managing short-term absences
• Being a Keyholder and attending alarm call outs for store security
• Monitoring and acting on internal communications
• Balancing service and replenishment tasks during shifts
• Supporting the Store Manager in managing absence and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners, seeking advice and coaching opportunities
• If the store has a Post Office Local, your duties will include managing daily operations of the Post Office. You will need to pass a background check for this role. If the checks fail, the job offer will be withdrawn.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, PayPoint, lottery, and coffee/vending solutions.

We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

We are committed to diversity and inclusion, having achieved Disability Leader Level 3 accreditation. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks via Tesco Pharmacy
• Cash plans, colleague discounts, savings schemes, and more