One Stop - Shift Leader

One Stop; Peterborough; On-site; GBP 26,000 - 32,000; Full time

Job summary

One Stop recherche un Shift Leader pour son magasin à Peterborough. Ce rôle implique la gestion d'une équipe, l'amélioration de l'expérience client et la responsabilité des opérations de la boutique dans un environnement dynamique. Si vous avez une passion pour le service client et des compétences en leadership, rejoignez-nous pour faire une différence chaque jour.

Benefits

10% Discount in One Stop

Discounts at Tesco Pharmacy

Flexible working options

Qualifications

• Expérience en gestion d'équipe dans un environnement de vente au détail.
• Compétences en communication et service client.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Coordonner l'équipe pour le service à la clientèle et la propreté de la boutique.
• Ouvrir/fermer le magasin et répondre aux requêtes opérationnelles.
• Gérer les opérations quotidiennes en l'absence du responsable du magasin.

Skills

Leadership

Communication

Service client

Gestion de l'équipe

Job description

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One Stop • Peterborough • Apply by 24-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store's performance and be the specialist in delivering practical actions for its improvement through a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries
• Supporting the Store Manager with seasonal, community, and charity events, fostering an inclusive atmosphere
• Ensuring the store is always clean, tidy, and well presented
• Prioritising the replenishment of products important to customers
• Ensuring point of sale and shelf edge labels reflect good standards
• Taking immediate action for overcharges and preventing reoccurrences
• Managing queues proactively to enhance the shopping experience
• Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
• Being knowledgeable about the store and leading practical improvements
• Following health and safety routines and ensuring colleagues do the same
• Delivering effective communication to the team
• Seeking ways to simplify operations and sharing ideas with the Store Manager
• Always putting the customer first and adapting service to meet their needs
• Resolving customer queries promptly and leaving them satisfied
• Recognising colleagues who deliver great service
• Identifying and removing obstacles to excellent service
• Resolving colleague queries in the absence of the Store Manager or escalating as needed
• Ensuring appropriate staffing, reacting to short-term absences by finding cover
• Being a recognised Keyholder, attending alarm call outs to ensure safety and security
• Monitoring and acting on internal communications promptly
• Coordinating colleagues to meet customer and store needs, reporting issues to the Store Manager
• Balancing time between service and replenishment areas
• Supporting the Store Manager in managing staff absence and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities
• If the store has a Post Office Local, your duties will include its daily operations. You will need to pass a Post Office Financial and criminal conviction background check. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including groceries, household essentials, and additional services like ATMs, Post Office, and more.

One Stop is a Tesco subsidiary, operating independently from its Head Office in Brownhills, Walsall, with distribution centres in Brownhills, Nursling, and Wakefield.

Please Note

We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, please check local guidelines.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services at no cost
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options