One Stop - Shift Leader

Tesco Hungary; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent retail chain is seeking a Shift Leader for their One Stop Stores. In this role, you will oversee daily operations, coordinate a team to enhance customer experiences, and proactively improve store performance. If you are passionate about retail and leadership, this opportunity allows you to make a difference within the community while working in a dynamic environment.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

Additional colleague discounts and benefits

Qualifications

• Strong understanding of store performance.
• Ability to manage a team and coordinate operations.
• Experience in retail management is a plus.

Responsibilities

• Coordinating the team to deliver a seamless shopping experience.
• Managing store opening/closing and covering duties.
• Resolving customer queries and ensuring satisfaction.

Skills

Customer service

Team coordination

Leadership

Problem-solving

Job description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver an easy shopping trip in the community.
• Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety.
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries.
• Supporting the Store Manager in co-ordinating seasonal, community, and charity events to create an inclusive atmosphere.
• Ensuring the store is clean, tidy, and well-presented.
• Prioritising the replenishment of products important to customers.
• Ensuring point of sale and shelf labels reflect standards.
• Taking immediate action for overcharges and preventing reoccurrence.
• Managing queues proactively to ensure a great shopping experience.
• Co-ordinating colleagues to meet daily priorities and manage breaks around trade patterns.
• Being knowledgeable about the store and driving improvements through practical actions.
• Following health and safety routines and ensuring colleagues do the same.
• Communicating effectively with the team and keeping them informed.
• Seeking ways to simplify operations and sharing ideas with the Store Manager.
• Putting the customer first and tailoring service to meet their needs.
• Resolving customer queries promptly and leaving them satisfied.
• Recognising colleagues who deliver great service.
• Identifying and removing obstacles to excellent service.
• Resolving colleague queries in the absence of the Store Manager or escalating as needed.
• Ensuring appropriate staffing, covering shifts as required.
• Being a recognised Keyholder and attending alarm call-outs to ensure store security.
• Monitoring and acting on internal communications promptly.
• Balancing time across service and replenishment areas.
• Supporting the Store Manager in managing absence, conducting return-to-work interviews, and reporting triggers.
• Building relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities.
• If the store has a Post Office Local, your duties will include managing daily operations of the Post Office, which requires passing a background check. If the checks fail, the job offer will be withdrawn.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a range of products and services including Post Office, cash machines, and more.

We are committed to an inclusive recruitment process and providing accessible support. For more information, please click here.

Please Note:

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• Additional colleague discounts and benefits