One Stop - Shift Leader

TN United Kingdom; Nether Heyford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Shift Leader in a fast-paced retail environment. You will oversee store operations, ensuring exceptional customer service and a well-stocked store. This role emphasizes teamwork, operational efficiency, and a commitment to safety. With a focus on community engagement and continuous improvement, you will lead a dedicated team to deliver a shopping experience that exceeds customer expectations. Enjoy various colleague benefits and discounts, making this an exciting opportunity for those passionate about retail and customer service.

Benefits

10% discount at One Stop

10% discount at Tesco

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off car, pet, and home insurance

Discounted eye care

Various discounts at Tesco Pharmacy

Flexible working arrangements

Retirement Savings Plan

Life Assurance

Qualifications

• Experience in retail management or team leadership.
• Strong understanding of customer service principles.

Responsibilities

• Coordinate team activities to ensure a seamless shopping experience.
• Manage store operations in the absence of the Store Manager.
• Prioritize customer satisfaction and safety.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Education

High School Diploma

Job description

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One Stop • Nether Heyford • Apply by 11-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store’s performance and be the specialist in implementing practical improvements through a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Coordinate the team to deliver a seamless shopping experience for the community.
2. Open and close the store, complete duty cover, and ensure decisions prioritize customer satisfaction, colleague safety, and store security.
3. Act as the go-to person for colleagues in the absence of the Store Manager for daily operational issues.
4. Support the Store Manager in organizing seasonal, community, and charity events to foster an inclusive atmosphere.
5. Ensure the store is clean, tidy, and well-presented at all times.
6. Prioritize replenishing products that are important to our customers.
7. Ensure point of sale and shelf labels are accurate and reflect quality standards.
8. Address overcharges immediately and prevent reoccurrences.
9. Manage queues proactively to enhance the shopping experience.
10. Coordinate colleagues to meet daily priorities, including scheduling breaks around trade patterns.
11. Maintain knowledge about store operations and lead practical actions for improvement.
12. Follow and promote health and safety routines among colleagues.
13. Communicate effectively with the team, keeping them informed.
14. Identify opportunities to simplify operations and share ideas with the Store Manager.
15. Always prioritize the customer and tailor service to meet their needs.
16. Resolve customer queries promptly, leaving them satisfied.
17. Recognize and celebrate colleagues providing excellent service.
18. Identify and help remove obstacles to delivering great service.
19. Handle colleague queries in the Store Manager’s absence or escalate as needed.
20. Ensure proper staffing, react to short-term absences, and find cover for shifts.
21. As a Keyholder, attend alarm call-outs to ensure store safety and security.
22. Monitor and act on internal communications, ensuring messages are followed up and colleagues are informed.
23. Coordinate colleagues to meet customer needs and store operations, reporting issues to the Store Manager.
24. Balance your time between service and replenishment areas.
25. Support the Store Manager in managing staff absence and conducting return-to-work interviews.
26. Build relationships with Area Managers and People Partners, escalating issues timely and seeking coaching opportunities.
27. If the store has a Post Office Local, duties include managing daily operations of the Post Office, requiring a background check for financial and criminal records. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including cash machines, Post Office, Parcelshop, bill payments, lottery, Costa Coffee, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for more details.

Colleague Benefits

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)*
• 20% discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile and exclusive colleague deals
• 20% off car, pet, and home insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Various discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted health plans, savings schemes, and support services
• Annual leave increases with service length
• Retirement Savings Plan, Life Assurance, and optional Car Allowance and Private Medical Insurance
• Flexible working arrangements including part-time, job sharing, and shift patterns