One Stop - Shift Leader

TN United Kingdom; Merthyr Tydfil; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Leader to join their team at One Stop. In this fast-paced retail environment, you will take charge of store operations, ensuring a clean and well-stocked store while enhancing customer service through effective team coordination. Your leadership will foster a safe and welcoming atmosphere for both customers and colleagues. If you are passionate about retail and enjoy working in a team-oriented setting, this opportunity is perfect for you to make a real impact in the community.

Benefits

10% Discount at One Stop

10% Discount at Tesco

20% Discount on F&F Clothing

Discounted Eye Care

Flexible Working Arrangements

Life Assurance

Private Medical Insurance

Annual Leave

WeCare Support Services

Save as You Earn Scheme

Qualifications

• Experience in retail management or leadership roles.
• Strong understanding of customer service principles.

Responsibilities

• Coordinate team to deliver an excellent shopping experience.
• Open and close the store, ensuring operational efficiency.
• Support Store Manager in community events and initiatives.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Education

High School Diploma

Job description

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store's performance and be the specialist in implementing practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

1. Coordinate the team to deliver a seamless shopping experience for the community.
2. Open and close the store, complete duty cover, and ensure decisions benefit customers, colleagues, and safety.
3. Serve as the go-to person for colleagues in the absence of the Store Manager for daily operational queries.
4. Support the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere.
5. Ensure the store is clean, tidy, and well-presented at all times.
6. Prioritize replenishment of products important to customers.
7. Ensure point of sale and shelf labels accurately reflect standards.
8. Address overcharges immediately and prevent reoccurrence.
9. Manage queues proactively to ensure a positive shopping experience.
10. Coordinate colleagues to meet daily priorities and manage breaks around trade patterns.
11. Maintain knowledge of store operations and lead practical improvements.
12. Follow health and safety routines and ensure colleagues do the same.
13. Communicate effectively with the team, keeping them informed.
14. Share ideas to simplify operations with the Store Manager.
15. Always prioritize the customer and tailor service to meet their needs.
16. Resolve customer queries promptly, leaving them satisfied.
17. Recognize and celebrate colleagues providing excellent service.
18. Identify and remove obstacles to delivering great service.
19. Resolve colleague queries in the Store Manager's absence or escalate as needed.
20. Ensure appropriate staffing, covering shifts for short-term absences or sickness.
21. Act as a Keyholder, attending alarm call-outs to ensure store safety and security.
22. Monitor and act on internal communications promptly, keeping colleagues informed.
23. Coordinate team efforts to meet customer needs and store operations, reporting issues to the Store Manager.
24. Balance time between service and replenishment areas.
25. Support Store Manager in managing staff absence and conducting return-to-work interviews.
26. Build relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities.
27. If applicable, manage the day-to-day operations of the Post Office Local, including background checks for criminal and financial history, passing these checks to proceed with the role.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, PayPoint, lottery, Costa Coffee, and more.

We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall, West Midlands, and serviced from three distribution centres.

Please Note: We recruit individuals who have passed the school leaver’s age. Specific details about the age requirement are available upon request.

Benefits include:

• 10% Discount at One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on four-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care and health checks
• Exclusive savings with various retailers and services
• Save as you earn scheme
• WeCare support services including online GP and mental health support
• Annual leave and retirement savings plans
• Life Assurance and optional benefits like Car Allowance and Private Medical Insurance
• Flexible working arrangements