One Stop - Shift Leader

Tesco Hungary; Leyburn; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Shift Leader for One Stop in Leyburn. In this role, you will enhance the store's performance, ensuring an exceptional customer experience through effective team coordination and communication. You will play a pivotal role in daily operations, maintaining store standards, and encouraging a positive work atmosphere.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Discounted cash plans and savings schemes

Qualifications

• Strong understanding of store performance.
• Ability to deliver practical improvements.
• Experience in retail or a similar fast-paced environment.

Responsibilities

• Coordinating the team to deliver an excellent shopping experience.
• Managing operational queries in the absence of the Store Manager.
• Supporting the Store Manager with community and charity events.

Skills

Team Coordination

Customer Service

Communication

Problem Solving

Job description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver an excellent shopping experience
• Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety
• Acting as the go-to person for colleagues in the absence of the Store Manager for operational queries
• Supporting the Store Manager with seasonal, community, and charity events to foster an inclusive atmosphere
• Ensuring the store is clean, tidy, and well-presented
• Prioritising the replenishment of key products
• Ensuring point of sale and shelf labels are accurate
• Addressing overcharges immediately and preventing reoccurrence
• Managing queues proactively to enhance the shopping experience
• Coordinating colleagues to meet daily priorities and manage breaks efficiently
• Having knowledge about the store and implementing practical improvements
• Following health and safety routines and ensuring colleagues do the same
• Communicating effectively with the team and keeping them informed
• Sharing ideas to simplify operations with the Store Manager
• Always prioritising the customer and adapting service to meet their needs
• Resolving customer queries promptly and leaving them satisfied
• Recognising colleagues for delivering great service
• Removing obstacles that hinder service delivery
• Resolving colleague queries or escalating to the Store Manager as appropriate
• Ensuring adequate staffing and managing short-term absences
• Being a Keyholder and attending alarm call outs for store safety
• Monitoring internal communications and ensuring timely action
• Balancing service and replenishment duties
• Supporting the Store Manager with absence management and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners, escalating issues, and seeking coaching opportunities
• If the store has a Post Office Local, your duties will include managing daily operations of the Post Office, which requires passing a background check; failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values.

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.

Our stores operate seven days a week, offering a wide range of products and services, including cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, Costa Coffee, and Tango Ice Blast.

We are a subsidiary of Tesco, operating separately from our Head Office in Brownhills, Walsall, West Midlands. We service our stores from three distribution centres.

We are committed to inclusivity and accessibility in our recruitment process. For support, please click here.

Please Note: We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans, savings schemes, and more