One Stop - Shift Leader

One Stop; Gloucester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join One Stop as a Shift Leader in Gloucester, where you'll be crucial in managing team operations and ensuring exceptional customer service. This fast-paced role offers the opportunity to lead a dedicated team, implement improvements, and enhance the shopping experience for the community. You'll enjoy a variety of benefits, including discounts, flexible working options, and the chance to grow within a dynamic retail environment.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off car, pet, and home insurance at Tesco Bank

Discounted eye care through Vision Express

Discounted health checks and flu jabs

Private Medical Insurance (if applicable)

Flexible working options

Qualifications

• Proven experience in a retail environment.
• Ability to handle customer queries effectively.
• Strong leadership skills and experience in team management.

Responsibilities

• Coordinating a team for smooth store operations.
• Opening and closing the store, managing safety.
• Resolving customer issues effectively and promptly.

Skills

Customer Service

Team Coordination

Problem Solving

Communication

Health and Safety Compliance

Job description

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One Stop • Gloucester • Apply by 01-Jun-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store’s performance and be the specialist in delivering practical actions for its improvement through a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries
• Supporting the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
• Ensuring the store is clean, tidy, and well-presented
• Prioritising the replenishment of products important to customers
• Ensuring point of sale and shelf edge labels reflect high standards
• Taking immediate action for overcharges and preventing reoccurrence
• Proactively managing queues to ensure a great shopping experience
• Coordinating colleagues to deliver daily priorities and manage breaks around trade patterns
• Being knowledgeable about the store and implementing practical improvements
• Following health and safety routines and ensuring colleagues do the same
• Communicating effectively with the team and keeping them informed
• Seeking ways to simplify operations and sharing ideas with the Store Manager
• Always putting the customer first and adapting service to meet their needs
• Resolving customer queries promptly and leaving them satisfied
• Recognising colleagues who deliver great service
• Identifying and removing obstacles to excellent service
• Resolving colleague queries in the absence of the Store Manager or escalating as needed
• Ensuring appropriate staffing and managing short-term absences
• Being a recognised Keyholder, attending alarm call outs to ensure safety and security
• Monitoring and acting on internal communications promptly
• Balancing time across service and replenishment areas
• Supporting the Store Manager in managing absence and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners, escalating issues and seeking coaching
• If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. You will need to pass a Post Office Financial and criminal conviction background check. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.

Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services, including fresh and chilled foods, household essentials, and additional services like Post Office, Parcelshop, PayPoint, lottery, Costa Coffee, and more.

Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including colleague deals
• 20% off car, pet, and home insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Various discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts through Colleague Deals
• Save as you earn scheme
• WeCare support services: 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options

* T&Cs apply