One Stop - Shift Leader

Tesco Hungary; Fareham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join One Stop as a Shift Leader, where you will manage store activities, oversee staff, and ensure exceptional customer service. You'll play a key role in leading a team in a dynamic retail environment, prioritizing safety and operational efficiency. This leadership position offers opportunities for teamwork, community engagement, and personal growth within a respected Tesco subsidiary.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

Annual leave increases with service length

Retirement Savings Plan

Private Medical Insurance (if applicable)

Flexible working options

Qualifications

• Experience in a retail environment is preferred.
• Ability to lead a team effectively and manage store operations.
• Strong communication skills for effective interaction with colleagues and customers.

Responsibilities

• Manage store activities and oversee duty shifts effectively.
• Ensure the store meets cleanliness and operational standards.
• Support the Store Manager and act as primary contact in their absence.

Skills

Leadership

Customer Service

Team Management

Communication

Job description

One Stop • 141-143 Gosport Road, Fareham, PO16 0PZ • Apply by 03-Aug-2025

What is in it for you

Job Description

We’re seeking a Shift Leader to join our team at One Stop, a Tesco subsidiary. In this role, you will work in a dynamic retail environment where each day presents new challenges.

Your responsibilities include managing store activities by overseeing duty shifts, leading a team to maintain a clean and fully stocked store that surpasses customer expectations.

Since our customers are central to our operations, you will continually seek ways to enhance service through on-the-job coaching and feedback.

You will develop a strong understanding of your store's performance and be proactive in implementing practical improvements through a hands-on approach.

With your leadership, the store will remain a safe environment for both staff and shoppers.

Responsibilities

• Coordinate team efforts to provide a seamless shopping experience for the community.
• Open and close the store, ensuring all decisions prioritize customers, colleagues, and safety.
• Act as the primary contact for colleagues in the absence of the Store Manager for daily operational issues.
• Support the Store Manager in organizing seasonal, community, and charity events to foster an inclusive atmosphere.
• Maintain the store’s cleanliness, tidiness, and presentation standards.
• Prioritize replenishment of key products valued by customers.
• Ensure point of sale and shelf labels are accurate and reflect company standards.
• Address overcharges immediately and prevent future occurrences.
• Manage in-store queues proactively to enhance the customer experience.
• Schedule and oversee colleagues’ shifts, including breaks, to match trade patterns.
• Be knowledgeable about store operations and lead initiatives to improve performance.
• Follow health and safety protocols and ensure colleagues do the same.
• Communicate effectively with the team, keeping them informed.
• Identify operational efficiencies and discuss ideas with the Store Manager.
• Always prioritize customer needs and resolve queries promptly and courteously.
• Recognize and celebrate colleagues providing excellent service.
• Identify obstacles to service delivery and help remove them.
• Handle colleague queries in the Store Manager’s absence or escalate as needed.
• Ensure appropriate staffing levels, covering short-term absences.
• Act as a Keyholder, attending alarm call outs to ensure store security.
• Monitor and act on internal communications promptly.
• Coordinate efforts to meet customer and operational needs, reporting issues to the Store Manager.
• Balance responsibilities across service and replenishment areas.
• Support the Store Manager with managing staff absences, conducting return-to-work interviews, and reporting absences per policy.
• Build strong relationships with Area Managers and People Partners to escalate issues, seek advice, and receive coaching.
• If the store has a Post Office Local, your duties will include managing daily operations of the Post Office, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.

As a Shift Leader, you will embody One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other as we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services, including cash machines, Post Office, Parcelshop, PayPoint, lottery, and vending solutions like Costa Coffee.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and serve communities through three distribution centres in Brownhills, Nursling, and Wakefield.

We are committed to inclusivity and accessibility, accredited as a Disability Leader Level 3. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. Details can be found here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including colleague deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans through Simply Health
• Exclusive deals and discounts with various retailers and services
• Save as You Earn scheme
• WeCare support services, including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options tailored to individual needs