One Stop - Shift Leader

Tesco Hungary; Doncaster; On-site; GBP 24,000 - 30,000; Full time

Job summary

A subsidiary of Tesco, One Stop is seeking a Shift Leader to manage a retail store in a fast-paced environment. This role requires strong leadership skills to coordinate a team, manage operational tasks, and improve service. The Shift Leader will be responsible for ensuring a safe and efficient shopping experience while leading by example and championing the company's core values.

Benefits

10% discount at One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care

Various discounts at Tesco Pharmacy

Cash plan and colleague deals

Qualifications

• Strong understanding of retail operations.
• Responsibility for store security as a Keyholder.
• Ability to effectively lead and coordinate a team.

Responsibilities

• Oversee store activities during duty shifts.
• Coordinate team to deliver customer satisfaction.
• Ensure compliance with health and safety standards.

Skills

Communication

Team Management

Customer Service

Job description

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver a seamless shopping experience for the community
• Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety
• Serving as the go-to person for colleagues in the absence of the Store Manager for daily operational queries
• Supporting the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere
• Maintaining the store's cleanliness, tidiness, and presentation
• Prioritizing the replenishment of products important to customers
• Ensuring point of sale and shelf edge labels reflect best practices
• Taking immediate action on overcharges and preventing reoccurrences
• Managing queues proactively to enhance the shopping experience
• Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
• Being knowledgeable about the store and leading practical improvements
• Following health and safety routines and ensuring colleagues do the same
• Communicating effectively with the team and keeping them informed
• Identifying ways to simplify operations and sharing ideas with the Store Manager
• Always prioritizing the customer and tailoring service to their needs
• Resolving customer queries promptly and leaving them satisfied
• Recognizing colleagues who deliver excellent service
• Addressing obstacles to great service and helping to remove them
• Resolving colleague queries in the absence of the Store Manager or escalating as needed
• Ensuring appropriate staffing, covering shifts due to short-term absences or sickness
• Being a Keyholder responsible for store security and attending alarm call-outs
• Monitoring and acting on internal communications to keep colleagues informed
• Balancing time between service and replenishment tasks
• Supporting the Store Manager in managing staff absence and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners to escalate issues and seek coaching
• If the store has a Post Office Local, duties include managing daily operations and passing background checks for the Post Office role. Failure to pass these checks will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.

Most stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, Costa Coffee, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve communities with accessible, convenient shopping options.

We are committed to inclusivity and accessibility in our recruitment process and are proud to be a Disability Leader Level 3.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please click here.

Benefits include:

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy
• Cash plan, colleague deals, savings schemes, and more