One Stop - Shift Leader

Tesco Hungary; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join One Stop, part of Tesco, as a Shift Leader, where you'll ensure exceptional customer service in a fast-paced retail environment. You'll lead duty shifts, manage a team, and optimize store operations, all while embodying our core values of service and teamwork. Embrace this opportunity to influence store performance positively while supporting our inclusive recruitment process.

Benefits

Colleague Discounts

Flexible Working Options

Retirement Benefits

Wellness Programs

Qualifications

• Proven leadership skills in a retail environment.
• Ability to manage and motivate a team.
• Strong communication skills.
• Experience in retail operations.

Responsibilities

• Coordinating a team to deliver a seamless shopping experience.
• Opening/closing the store.
• Maintaining store presentation and safety.
• Managing queues and customer queries.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Job description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver a seamless shopping experience.
• Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety.
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries.
• Supporting the Store Manager in coordinating seasonal, community, and charity events.
• Maintaining a clean, tidy, and well-presented store environment.
• Prioritising replenishment of products important to customers.
• Ensuring point of sale and shelf edge labels are accurate.
• Addressing overcharges immediately and preventing reoccurrences.
• Managing queues proactively to enhance the shopping experience.
• Coordinating colleagues' tasks and breaks around trade patterns.
• Being knowledgeable about store operations and driving improvements.
• Following health and safety routines and ensuring colleagues do the same.
• Communicating effectively with the team.
• Looking for ways to simplify operations and sharing ideas with the Store Manager.
• Putting the customer first and resolving queries promptly with a positive attitude.
• Adjusting service to meet individual customer needs.
• Recognising colleagues who deliver great service.
• Identifying and removing obstacles to excellent service.
• Resolving colleague queries in the absence of the Store Manager or escalating as needed.
• Ensuring appropriate staffing, reacting to short-term absences by finding cover.
• Being a recognised Keyholder and attending alarm call-outs to ensure safety and security.
• Monitoring and acting on internal communications promptly.
• Balancing service and replenishment tasks effectively.
• Supporting the Store Manager with managing absences and conducting return-to-work interviews.
• Building relationships with Area Managers and People Partners, escalating issues, seeking advice, and coaching opportunities.
• If the store has a Post Office Local, duties include managing daily operations of the Post Office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, PayPoint, lottery, and coffee/vending solutions.

Part of Tesco since 2003, we operate from three distribution centres and are committed to an inclusive recruitment process, supporting candidates through accessibility measures.

Benefits include:

• Colleague discounts
• Flexible working options
• Retirement and insurance benefits
• Support services and wellness programs