One Stop - Shift Leader

Tesco Hungary; Borough of Wyre; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join One Stop as a Shift Leader, where you will coordinate daily store activities in a fast-paced retail environment. You will lead the team to ensure optimal service delivery, enhancing customer satisfaction while managing store operations. This role requires a proactive individual who values teamwork and has a strong focus on customer service.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

Life Assurance

Private Medical Insurance (if applicable)

Flexible working options

Qualifications

• Demonstrated leadership skills and experience in retail.
• Strong customer service focus and ability to coach others.
• Knowledge of store operations and safety protocols.

Responsibilities

• Coordinate team duties to enhance customer experience.
• Open and close the store, managing daily operations.
• Act as the go-to person for daily operational queries.

Skills

Leadership

Customer Service

Team Coordination

Job description

One Stop • 1673 - Fleetwood - Lindel Road • Apply by 16-Aug-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store’s performance and be the specialist in implementing practical improvements by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver a seamless shopping experience in the community.
• Opening and closing the store, completing duty cover, and making decisions that prioritize customers, colleagues, and safety.
• Serving as the go-to person for colleagues in the absence of the Store Manager for daily operational queries.
• Supporting the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere.
• Ensuring the store is clean, tidy, and well-presented.
• Prioritizing the replenishment of products important to our customers.
• Ensuring point of sale and shelf labels are accurate and reflect quality standards.
• Addressing overcharges immediately and preventing recurrence.
• Managing queues proactively to enhance the shopping experience.
• Coordinating colleagues to meet daily priorities and manage breaks around trade patterns.
• Having knowledge about store operations and leading efforts to implement improvements.
• Following health and safety routines and ensuring colleagues do the same.
• Communicating effectively with the team to keep everyone informed.
• Seeking ways to simplify operations and sharing ideas with the Store Manager.
• Always prioritizing the customer and personalizing service to meet their needs.
• Resolving customer queries promptly and professionally, leaving them satisfied.
• Recognizing colleagues who deliver excellent service.
• Identifying and removing obstacles to great service delivery.
• Resolving colleague queries in the absence of the Store Manager or escalating as needed.
• Ensuring appropriate staffing, covering shifts due to short-term absences or sickness.
• Being a Keyholder responsible for store security and attending alarm call outs when necessary.
• Monitoring and acting on internal communications promptly.
• Coordinating colleagues to meet customer and operational needs, providing feedback to the Store Manager on any issues.
• Balancing time between service and replenishment areas.
• Supporting the Store Manager in managing staff absence, conducting return-to-work interviews, and reporting absence triggers according to policy.
• Building relationships with Area Managers and People Partners, escalating issues, seeking advice, and engaging in coaching opportunities.
• If this store has a Post Office Local, duties include managing daily operations of the post office, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, from 7am to 10pm, offering a wide range of fresh and chilled foods, household essentials, and additional services like Post Office, PayPoint, lottery, Costa Coffee, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve local communities with convenience and quality.

We are committed to inclusivity, as evidenced by our Disability Leader Level 3 accreditation. For accessibility support, please click here.

Please Note

We accept applicants who have passed the school leaver’s age. For details, click here.

Benefits include

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit individual needs