One Stop - Shift Leader

Tesco Hungary; Aylesbury; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading convenience retailer seeks a Shift Leader in Aylesbury. In this fast-paced role, you'll manage store activities, enhance customer experiences, and lead a motivated team. Ideal candidates will have strong leadership abilities and a passion for customer service, ensuring the store exceeds expectations.

Benefits

10% discount in One Stop

Discounts at Tesco & Tesco Cafe

Discount on F&F Clothing

Discounts on Tesco Mobile

Discount on Tesco Bank insurance

Discounted eye care

Flexible working options

Life Assurance

Private Medical Insurance

Qualifications

• Experience in a retail environment preferred.
• Strong leadership and communication skills.
• Ability to improve customer service and team performance.

Responsibilities

• Coordinating store operations and ensuring cleanliness.
• Managing store staff and addressing operational queries.
• Improving service through team coaching and feedback.

Skills

Leadership

Customer Service

Team Coordination

Job description

One Stop • one stop Aylesbury Somerville way • Apply by 20-Jul-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to ensure a clean and fully stocked store that exceeds customer expectations.

As the customer is central to everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will understand your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making decisions that benefit customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries
• Supporting the Store Manager with seasonal, community, and charity events to create an inclusive atmosphere
• Ensuring the store is clean, tidy, and well-presented
• Prioritising product replenishment based on customer needs
• Ensuring point of sale and shelf labels reflect standards
• Addressing overcharges immediately and preventing reoccurrence
• Managing queues proactively to enhance customer experience
• Coordinating colleagues’ priorities and breaks around trade patterns
• Having knowledge of the store and implementing improvements
• Following health and safety routines and ensuring colleagues do the same
• Communicating effectively with the team
• Sharing ideas to simplify operations with the Store Manager
• Putting the customer first and resolving queries with a smile
• Adjusting service to meet individual customer needs
• Recognising colleagues who deliver great service
• Identifying and removing obstacles to excellent service
• Resolving colleague queries or escalating as needed
• Ensuring adequate staffing and managing short-term absences
• Being a Keyholder and attending alarm call outs for store safety
• Monitoring and acting on internal communications
• Balancing service and replenishment tasks
• Supporting the Store Manager in managing store absence and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners, escalating issues, seeking advice, and engaging in coaching
• If the store has a Post Office Local, your duties will include managing its daily operations, requiring passing a background check. Failure to pass will result in withdrawal of the offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.

Most stores are open 7 days a week from 7am to 10pm, offering a range of products and services, including grocery, fresh food, and additional services like Post Office, cash machines, and more.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and from three distribution centres.

We are committed to inclusivity and accessibility, accredited as a Disability Leader Level 3. For support details, please click here.

Please Note: We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)*
• 20% discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile
• 20% off insurance with Tesco Bank*
• Discounted eye care through Vision Express*
• Various discounts at Tesco Pharmacy
• Discounted health plans and colleague savings schemes
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit various needs