One Stop - Franchise Launch Support Manager

Tesco; Nottingham; On-site; GBP 28,000 - 34,000; Full time

Job summary

One Stop is recruiting for a Franchise Launch Support Manager to ensure franchise stores open on time, operate legally, and meet retail standards. The role involves training delivery, compliance, and cross-functional collaboration across the UK.

The position is Midlands-based for regional coverage but requires travel nationwide to support openings, transitions, and closures, with flexibility to stay away from home when needed.

Qualifications

• Experience delivering training and coaching to store staff.

Responsibilities

• Support stores through the Epos go Live training program.
• Support stores through the Off-Site training program.
• Complete Closure visits in stores going through the transition process.
• Support & manage the Store Launch process collectively with property Store Launch manager.
• Ensure that the store is trading legally throughout the process.
• Take accountability for the new store involved in and ensure that they open on time and with highest retail standards.
• Ensure that Franchise store complies with the One Stop WOWs as per the Operating manual guidelines.

Skills

Effective training & coaching skills

Job description

One Stop - Franchise Launch Support Manager

One Stop are recruiting for a Franchise Launch Support Manager to support the successful transition and launch of franchise stores, ensuring they open on time, operate legally, and meet required retail standards. The role is key to delivering training, driving compliance, and working cross-functionally to minimise risk, protect the brand, and enable strong store performance.

This role is advertised as Midlands based to support regional coverage within the team. However, the role operates on a national basis and the successful candidate will be required to travel across the UK to support franchise store openings, transitions and closures. Flexibility to travel and stay away from home when required is essential.

You will be responsible for

• Support stores through the Epos go Live training program
• Support stores through the Off-Site training program
• Complete Closure visits in stores going through the transition process
• Support & manage the Store Launch process collectively with property Store Launch manager
• Ensure that the store is trading legally throughout the process
• Take accountability for the new store involved in and ensure that they open on time and with highest retail standards
• Ensure that the Franchisee has been `signed off` on EPOS training program
• Ensure that the store has access to all training guides & information
• Ensure all signed training documents are returned to the office
• Ensure that Franchise store complies with the One Stop WOWs as per the Operating manual guidelines
• Support my stores through the transition process and review their training progress at each visit
• Work cross functionally with all Franchise functions to ensure a smooth transition
• Give honest feedback to my line manager about the stores & celebrate success
• Feedback to the SLSM & BDM about any legal issues or concerns that need to be addressed with the Franchisee
• Seen as a role model and `go to` person for Franchisee`s throughout the process for them
• Share best practise and knowledge with colleagues
• Always professional and an ambassador for the business
• Attend quarterly team meetings and attend training courses relevant to the job role
• Have a flexible approach to working pattern and work closely with the SLSM and the team to do this
• Manage & conduct work activities in such a way as to ensure the safety, health & welfare at work of all colleagues & customers

You will need

Technical Skills

• Effective training & coaching skills

What’s in it for you?

One Stopis committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. Were passionate about creating a welcoming environment for both our customers and our colleagues and were always looking for enthusiastic individuals to join our growing team!

• As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.

Flexible Working

We know life looks a little different for each of us. Thats why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

At One Stop, we value our colleagues just as much as our customers and thats reflected in the wide range of benefits we offer.

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, were proud to give back in meaningful ways.

Over the past decade, weve raised over 10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Working with us means youll have the chance to make a real difference whether its climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. Were proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

As a Disability Confident Leader (Level 3), were committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

• One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can

£31,000 per annum, plus bonus opportunity

£31,000 per annum, plus bonus opportunity

£31,000 per annum, plus bonus opportunity