One Stop - Customer Service Assistant

Tesco Hungary; Wymondham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading company in retail seeks a Customer Service Assistant for their store in Wymondham. The role focuses on delivering high-quality service, supporting daily operations, and ensuring a welcoming atmosphere for customers. Ideal candidates will thrive in a fast-paced environment and enjoy working in teams.

Benefits

Staff discounts

Health services

Flexible working

Retirement plans

Qualifications

• Experience in a retail environment preferred.
• Ability to handle customer queries and feedback effectively.
• Willingness to learn and follow procedures.

Responsibilities

• Provide excellent customer service and support store operations.
• Stock shelves, process payments, and maintain the store appearance.
• Participate in seasonal events and community activities.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • 26-28 Town Green • Apply by 10-Aug-2025

About the role

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast-paced retail environment, no two days are the same.

Your role involves supporting daily store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

As customer satisfaction is our priority, you will continually seek ways to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for everyone.

Responsibilities

• Serve customers with passion and pride, delivering natural, great service.
• Encourage customer feedback via the ‘Have Your Say’ survey.
• Assist across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Apply training to ensure safety in all tasks.
• Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understand store performance and contribute to profit goals.
• Live our values, make everyone feel welcome, and adhere to policies.
• Clock in and out accurately to ensure correct payment.
• Follow security procedures and wear safety equipment to keep everyone safe.
• Serve age-restricted products responsibly, following the Think 25 policy.
• Respond promptly to assistance calls or interventions, explaining actions to customers.
• Maintain a clean, tidy, and organized store environment.
• Potentially lead shifts in the absence of managers.
• Follow all training to ensure safety and compliance.
• If applicable, manage daily Post Office operations, including passing background checks; failure to do so may result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Customers at the heart of everything
• Respectful treatment of each other
• Working together as one team
• Making things easier

About Us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve diverse communities with accessible shopping options.

Inclusion and Benefits

We are committed to inclusivity, as evidenced by our Disability Leader Level 3 accreditation. Benefits include staff discounts, insurance, health services, flexible working, retirement plans, and more.