One Stop - Customer Service Assistant

Tesco Hungary; Winterley; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading convenience store seeks a Customer Service Assistant to join their dynamic team. In this role, you'll provide outstanding customer service, manage transactions, and ensure the store is well-stocked and safe for shoppers. Join us to play a vital part in delivering a great shopping experience while representing our values and community spirit.

Benefits

Flexible working options

Discounts and savings schemes

Comprehensive insurance packages

Qualifications

• Passion for serving customers and providing great service.
• Ability to follow safety procedures and policies.
• Willingness to participate in community events.

Responsibilities

• Provide excellent customer service and support across store operations.
• Maintain a clean and organized store environment.
• Participate in the training of safe practices.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

One Stop • Haslington • Apply by 04-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events, creating an inclusive atmosphere.
• I stay informed about my store’s performance, understanding my role and what we need to do together to deliver profit.
• I am myself, living our values, making everyone feel welcome, and following policies.
• I ensure I clock in and out at the start and end of my shift to be paid accurately.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I follow the think 25 policy when serving age-restricted products.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, duties will include the day-to-day operations of the post office, requiring a background check. If the checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes. Please discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility & Benefits

We are committed to inclusive, accessible recruitment and support candidates through our Disability Leader Level 3 accreditation. Benefits include discounts, savings schemes, insurance, and flexible working options.