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One Stop - Customer Service Assistant

Tesco Hungary

Winslow

On-site

GBP 20,000 - 26,000

Full time

15 days ago

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Job summary

A leading company in the retail industry is seeking a Customer Service Assistant to join their team at One Stop. This role involves providing exceptional customer service, handling payments, and ensuring an organized store environment. The position supports flexible working arrangements, making it ideal for those seeking a dynamic job environment.

Benefits

Discounts on shopping, mobile, insurance, and more
Colleague savings and discounts
Support services including mental health and GP access
Additional leave, pension, life assurance, and flexible working options

Qualifications

  • Knowledge of store operations and customer service.
  • Ability to handle cash and process transactions.
  • Willingness to adapt to flexible working arrangements.

Responsibilities

  • Provide excellent customer service and support.
  • Process payments and maintain the store's appearance.
  • Participate in community and charity events.

Skills

Customer Service
Communication
Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

  • Knowing your customers and serving them with passion and pride, giving great natural service.
  • Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
  • Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
  • Applying the training received to ensure all work is done safely.
  • Participating in seasonal, community, and charity events to create an inclusive atmosphere.
  • Being knowledgeable about store performance and understanding your role in delivering profit.
  • Living our values, making everyone feel welcome, and following policies.
  • Ensuring clocking in and out at the start and end of shifts for accurate payment.
  • Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
  • Following the think 25 policy when serving age-restricted products.
  • Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
  • Maintaining a clean, tidy, and organized store environment.
  • Possibly running the shift in the absence of your Shift Leader and Store Manager.
  • Following all training to ensure safety and legal compliance.
  • If applicable, handling day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, cash machines, and more.

Part of Tesco since 2003, we operate independently from our Head Office and distribution centers in Brownhills, Nursling, and Wakefield.

We are committed to inclusivity and accessibility in our recruitment process. For support, please click here.

Please Note

Applicants must have passed school leaver’s age. More info is available here.

Benefits include

  • Discounts on shopping, mobile, insurance, and more
  • Colleague savings and discounts
  • Support services including mental health and GP access
  • Additional leave, pension, life assurance, and flexible working options
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