One Stop - Customer Service Assistant

TN United Kingdom; Winslow; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a well-known retail chain. In this role, you'll provide exceptional service in a fast-paced environment, ensuring customer satisfaction and store operations run smoothly. This position offers flexible working arrangements, making it ideal for those balancing various commitments. You'll play a key role in fostering an inclusive atmosphere while contributing to community events. If you're passionate about customer service and teamwork, this opportunity is perfect for you.

Benefits

Employee Discounts

Health Insurance

Flexible Working

Inclusive Environment

Qualifications

• Experience in customer service roles, preferably in retail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Serve customers and maintain a clean store environment.
• Work collaboratively to meet store performance goals.
• Participate in community and charity events.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Winslow

Client: Tesco

Location: Winslow, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 5ad26c8a3a77

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance. Your role is vital in ensuring smooth store operations and delivering outstanding service.

Responsibilities include:

• Serving customers with passion and pride, encouraging feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety and following training to ensure a safe environment.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and working collaboratively to meet profit goals.
• Living our values, making everyone feel welcome, and adhering to policies.
• Following security procedures, wearing safety equipment, and following the think 25 policy for age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean and organized store environment.
• Potentially managing shifts in the absence of managers.
• If applicable, managing Post Office operations and passing background checks.

Flexible Working: We support flexible working arrangements to accommodate your needs, whether you're starting your career, caring for others, or nearing retirement.

Core Purpose: Serving our customers, communities, and the planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us: One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more. We are part of Tesco and committed to inclusivity and diversity.

Benefits include: discounts, health and insurance benefits, flexible working, and more. We value our colleagues and aim to create a supportive, inclusive environment.

Note: Successful applicants will need to provide bank details on start date. We are an inclusive employer and support accessibility in our recruitment process.