One Stop - Customer Service Assistant

One Stop; Winslow; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant for their Winslow location. The role requires excellent customer service skills and involves supporting daily operations, including stocking shelves and processing transactions. Flexible working arrangements are available to accommodate different life situations.

Benefits

Discounts

Insurance

Pension schemes

Flexible working options

Qualifications

• Must be above school leaver age.
• Experience in retail is beneficial.

Responsibilities

• Provide customer service and assist with store operations.
• Stock shelves and process payments.
• Maintain a clean and organized store environment.

Skills

Customer Service

Communication

Teamwork

Job description

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One Stop - Customer Service Assistant, Winslow

Client: One Stop

Location: Winslow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: ee9672cd946d

Job Views: 54

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

The customer is at the heart of everything we do, so you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing great natural service.
• Encourage customer feedback through the ‘have your say’ survey.
• Work across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Follow training to ensure safe working practices.
• Participate in seasonal, community, and charity events to create an inclusive atmosphere.
• Understand store performance and your role in delivering profit.
• Follow company policies, live our values, and make everyone feel welcome.
• Clock in and out accurately at the start and end of shifts.
• Follow security procedures and wear safety equipment to keep everyone safe.
• Adhere to the ‘think 25’ policy when serving age-restricted products.
• Respond promptly to assistance calls and explain actions to customers.
• Maintain a clean, organized store environment.
• May be responsible for running shifts in the absence of managers.
• If applicable, undertake Post Office operations and pass necessary background checks.

Flexible Working:

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About Us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services. We are part of Tesco, operating independently with support from distribution centers.

Additional Notes:

Applicants must be above school leaver age. Benefits include discounts, insurance, pension schemes, and flexible working options.