One Stop - Customer Service Assistant

One Stop; Willand; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to enhance store operations through excellent customer service, stocking, and maintaining store presentation. Ideal candidates will thrive in a dynamic retail setting and contribute to a positive shopping experience while ensuring safety standards are upheld. We offer flexible working arrangements and a range of benefits, making it a rewarding place to grow your career.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% off F&F Clothing

Annual leave increases with service length

Private Medical Insurance (if applicable)

Qualifications

• Experience in a customer service role is preferable.
• Commitment to maintaining store safety and organization.
• Capability to handle feedback and adapt service accordingly.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Manage transaction processes and assist with stocking shelves.
• Participate in community and charity events.

Skills

Customer service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through the ‘have your say’ survey.
• Working across all areas of the store, including online, tills, replenishment, vending, and stock routines, to meet customer needs.
• Applying your training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift for accurate payment.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality.
• If your store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Please discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other with respect

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts on various retailers and services
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit your needs