One Stop - Customer Service Assistant

Tesco Hungary; Wickham Bishops; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop, une filiale de Tesco, recherche un Assistant Service Client dynamique pour rejoindre l'équipe à Wickham Bishops. Dans un environnement de vente au détail rapide, vous jouerez un rôle essentiel en offrant une excellente expérience client, en gérant les stocks et en contribuant à la propreté du magasin. Ce rôle implique également d'être un modèle de comportement pour les autres employés et de garder un espace sûr et accueillant pour tous.

Benefits

10% de réduction à One Stop

10% de réduction chez Tesco

20% de réduction sur les produits F&F

Soutien médical 24/7

Plan d'épargne pour la retraite

Qualifications

• Capacité à fournir un service de qualité aux clients.
• Expérience dans un environnement de vente au détail appréciée.
• Souci du détail et capacité à travailler dans un environnement dynamique.

Responsibilities

• Fournir un service client exceptionnel et maintenir la propreté du magasin.
• Gérer les opérations de caisse et aider les clients à se servir.
• Participer aux événements communautaires pour promouvoir l'inclusivité.

Skills

Service client

Gestion des stocks

Travail d'équipe

Job description

One Stop • Wickham Bishops • Apply by 25-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Keeping the store tidy, organized, and aisles clear.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and compliance.
• If applicable, managing day-to-day Post Office operations, including passing a background check; failure to pass will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working options to support your lifestyle and commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.

As a Tesco subsidiary, we operate independently from our Head Office and service our stores from three distribution centers in Brownhills, Nursling, and Wakefield. We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation, and support a fully accessible recruitment process.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please check your country’s school leaver age.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including shared deals
• 20% off insurance products at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans through Simply Health
• Exclusive savings via Colleague Deals and Discounts
• Save as You Earn scheme
• WeCare support services including a 24/7 online GP and mental health support
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Various flexible working arrangements to suit individual needs