One Stop - Customer Service Assistant

Tesco Hungary; Weston-super-Mare; On-site; GBP 18,000 - 23,000; Full time

Job summary

A leading company is looking for a Customer Service Assistant to join their team in Weston-super-Mare. The role involves providing excellent service, maintaining store appearance, and supporting daily operations. Candidates should be enthusiastic about customer care and able to thrive in a fast-paced retail environment.

Benefits

10% discount in One Stop

Discounts at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

Annual leave increases with service length

Life Assurance

Qualifications

• Experience in a fast-paced retail environment is beneficial.
• Ability to provide excellent customer service consistently.

Responsibilities

• Provide excellent customer service and support.
• Maintain the cleanliness and organization of the store.
• Stock shelves and process payments.

Skills

Customer service

Teamwork

Education

Passed school leaver's age

Job description

One Stop • Weston-super-Mare • Apply by 31-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Keeping the store clean, tidy, organized, and aisles clear.
• Potentially running shifts in the absence of Shift Leaders or Store Managers.
• Following all training to ensure safety and legal compliance.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks. If checks fail, the job offer may be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your life circumstances and career stage.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and serve our stores from three distribution centers.

We are proud to be accredited at Disability Leader Level 3 and committed to inclusive recruitment. For accessibility support, please click here.

Please Note

Applicants must have passed the school leaver’s age. For details, click here.

Employee Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance products at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans through Simply Health
• Exclusive deals with various retailers, gyms, and entertainment
• Save as you earn scheme
• WeCare support services including online GP, mental health, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and shift patterns