One Stop - Customer Service Assistant

Tesco Hungary; Westbury; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant to enhance customer satisfaction at One Stop. The role focuses on serving customers, maintaining a tidy environment, and supporting various store activities. Flexible working arrangements are provided to accommodate staff needs.

Benefits

10% discount in One Stop

Discounts at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

Health checks and flu jabs

Discounted cash plans and savings schemes

Qualifications

• Required to be above school leaver’s age.
• Ability to manage Post Office operations if applicable.
• Strong customer service skills and teamwork required.

Responsibilities

• Provide excellent customer service and support store operations.
• Stock shelves, process payments, and maintain store appearance.
• Run shifts in absence of Shift Leader or Store Manager.

Skills

Customer service

Communication

Teamwork

Education

Above school leaver’s age

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing the training received to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment where available to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.
• If applicable, duties include managing the Post Office operations, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements and encourage discussions about how we can accommodate your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, cash machines, bill payment, lottery, vending, and more.

We are committed to inclusivity and accessibility, having achieved Disability Leader Level 3 accreditation. For support options, please click here.

Please Note

Candidates must be above the school leaver’s age. For details, click here.

Benefits include

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance products at Tesco Bank
• Discounted eye care through Vision Express
• Health checks and flu jabs at Tesco Pharmacy
• Discounted cash plans, savings schemes, and more