One Stop - Customer Service Assistant

Tesco Hungary; West Oxfordshire; On-site; GBP 19,000 - 25,000; Full time

Job summary

A convenience retail store seeks a dedicated Customer Service Assistant to enhance customer satisfaction and operational efficiency. The role involves providing top-notch service, engaging with customers, and participating in various store activities. Ideal candidates are passionate about service and ready to adapt to a dynamic retail environment.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

20% off car, pet, and home insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Discounted Simply Health cash plan

Exclusive savings with various retailers

Flexible working options

Qualifications

• Experience in customer service roles is beneficial.
• Good understanding of store operations and safety procedures.
• Ability to work flexibly across all store areas.

Responsibilities

• Provide excellent customer service and assist with store operations.
• Maintain store appearance and keep aisles clear.
• Respond to customer feedback and ensure a safe environment.

Skills

Customer Service

Teamwork

Communication

Education

School leaver’s age passed

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome, and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
• At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day-to-day operations of the post office, and you will be required to undertake a Post Office Financial and criminal conviction background check. If these checks fail, we will be forced to withdraw the job offer.

Flexible Working

We know life looks different for each of us. That’s why at One Stop, we always welcome discussions about flexible working. Whether you are starting your career, need flexibility for personal reasons, or are going through life-changing moments, talk to us about how we can support you.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

We are committed to being an inclusive employer and providing accessible recruitment processes. For more information on our accessibility support, please click here.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leaver's age for your country, please click here.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings with various retailers through Colleague Deals
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and more
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit everyone's needs