One Stop - Customer Service Assistant

Tesco; West Midlands Combined Authority; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant to join their team. The role involves providing exceptional customer service, maintaining store operations, and ensuring a welcoming environment for customers. Ideal candidates will have a passion for service and a commitment to teamwork.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

WeCare support services including online GP

Annual leave increases with service

Life Assurance

Flexible working options

Qualifications

• Passion for customer service and helping others.
• Ability to work in a fast-paced environment.
• Willingness to participate in community and charity events.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and maintain store appearance.
• Process payments and assist customers at self-service checkouts.

Skills

Customer service

Teamwork

Communication

Job description

Tesco High Street, England, United Kingdom

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Tesco High Street, England, United Kingdom

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We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of Shift Leaders or Store Managers.
• Following all training to ensure safety and legal compliance.
• If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we operate independently from Tesco’s Head Office, with distribution centers in Brownhills, Nursling, and Wakefield. Our stores are located throughout England and Wales.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, click here.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts through Colleague Deals
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options