One Stop - Customer Service Assistant

One Stop Stores Ltd; Wealden; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join One Stop Stores as a Customer Service Assistant, where you'll play a key role in customer interactions and store operations in a dynamic retail environment. Key responsibilities include providing excellent service, maintaining store operations, and ensuring a safe shopping atmosphere. This position favors those who are eager to contribute to the team's success in enhancing customer experience and driving business profitability.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco Stores

Qualifications

• Ability to provide excellent customer service and serve customers with passion.
• Willingness to participate in community and seasonal events.
• Knowledge on store performance and following safety policies.

Responsibilities

• Maintaining store appearance and stocking shelves.
• Processing customer payments and assisting in various store areas.
• Providing guidance and ensuring a safe shopping environment.

Skills

Customer Service

Communication

Teamwork

Job description

Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd

6 hours ago Be among the first 25 applicants

Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd

Get AI-powered advice on this job and more exclusive features.

We’re looking for a Customer Service Assistantto join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore youwill be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how they like to be treated

• We work together as one team

• We make thing’s easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.

In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

We’re proud to have been accredited Disability LeaderLevel 3and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickhere.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
• 20% off car, pet and home insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
• Discounted Simply Health cash plan
• Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
• Save as you earn scheme annual invitation *
• WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
• Annual leave entitlement increases with length of service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable to job role)
• Private Medical insurance (if applicable to job role)
• Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
• * T&C's Apply

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at One Stop Stores Ltd by 2x

Sign in to set job alerts for “Customer Service Assistant” roles.

East Sussex, England, United Kingdom 3 days ago

Little London, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 6 hours ago

East Sussex, England, United Kingdom 3 weeks ago

Polegate, England, United Kingdom 3 days ago

Royal Tunbridge Wells, England, United Kingdom 2 months ago

Brighton, England, United Kingdom 11 hours ago

Hastings, England, United Kingdom 3 weeks ago

East Sussex, England, United Kingdom 3 weeks ago

Seaford, England, United Kingdom 18 hours ago

East Sussex, England, United Kingdom 1 week ago

St Leonards, England, United Kingdom 15 hours ago

Hastings, England, United Kingdom 5 days ago

Showroom & Customer Experience Assistant

Hurstpierpoint, England, United Kingdom 1 day ago

Course Administrator (18.5 Hours per week) (Internal Only)

Brighton, England, United Kingdom 1 week ago

Little London, England, United Kingdom 2 weeks ago

Brighton, England, United Kingdom 1 week ago

East Sussex, England, United Kingdom 1 month ago

Royal Tunbridge Wells, England, United Kingdom 4 weeks ago

East Grinstead, England, United Kingdom 1 month ago

Customer Service Associate (6 month contract)

St Leonards, England, United Kingdom 2 weeks ago

Brighton, England, United Kingdom 1 day ago

East Sussex, England, United Kingdom 2 weeks ago

Brighton, England, United Kingdom 1 day ago

Brighton, England, United Kingdom 1 day ago

Eastbourne, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 1 day ago

Brighton, England, United Kingdom 18 hours ago

Little London, England, United Kingdom 1 week ago

Little London, England, United Kingdom 3 weeks ago

East Sussex, England, United Kingdom 2 weeks ago

Bexhill, England, United Kingdom 2 months ago

Hastings, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.