One Stop - Customer Service Assistant

Tesco Hungary; Wealden; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company is looking for a Customer Service Assistant at One Stop to ensure excellent customer service and help maintain store operations. This role includes responsibilities from stocking shelves to customer interaction, emphasizing teamwork and customer satisfaction. The company values inclusivity and offers flexible working arrangements.

Benefits

10% Discount in One Stop

10% Discount at Tesco and Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

Exclusive savings through Colleague Deals

Annual leave increases with service

Life Assurance

Qualifications

• Ability to provide excellent customer service.
• Must pass a Post Office financial and criminal conviction background check.

Responsibilities

• Provide excellent customer service and assist in store operations.
• Maintain store appearance and assist with stock routines.
• Participate in community and charity events.

Skills

Customer Service

Teamwork

Communication

Flexibility

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and the role you play in delivering profit.
• Living our values, making everyone feel welcome, and following store policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to ensure safety and legality.

If the store has a Post Office Local

Your duties will include the day-to-day operations of the post office, requiring passing a Post Office Financial and criminal conviction background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.

We are committed to inclusivity and accessibility, accredited as a Disability Leader Level 3. For more support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For your country’s specific age, please click here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services, including an online GP, mental health support, and more
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and shift patterns