One Stop - Customer Service Assistant

Tesco; Wealden; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant to join their team in a dynamic retail environment. The role includes providing excellent customer service, maintaining store operations, and ensuring a welcoming atmosphere for shoppers. Ideal candidates will be passionate about customer service and teamwork, committed to the store's values of inclusivity and safety.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

20% off insurance and healthcare services

Access to exclusive deals and savings

Responsibilities

• Provide excellent customer service and assist customers with their needs.
• Maintain a clean and organized store environment.
• Stock shelves and manage inventory.

Skills

Customer service

Teamwork

Flexibility

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift for accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your life circumstances and career stage.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including Post Office, vending, and financial services.

We are committed to inclusivity and accessibility, having achieved Disability Leader Level 3 accreditation. For support options, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance and healthcare services
• Access to exclusive deals and savings