One Stop - Customer Service Assistant

TN United Kingdom; Wealden; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player seeks a Customer Service Assistant to enhance the shopping experience at local stores. This role involves warmly greeting customers, understanding their needs, and ensuring the store is well-stocked and organized. The ideal candidate will thrive in a team environment, demonstrating a passion for service and product knowledge. With a commitment to community involvement and diversity, the company offers various benefits, including discounts and flexible working options. Join a team dedicated to making a positive impact in the community and providing exceptional service to customers.

Benefits

10% discount in One Stop

Discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care

Driving Lesson Discount

Exclusive retailer deals

Annual leave increases

Flexible working options

Qualifications

• Ability to engage and understand customer needs effectively.
• Strong team player focused on delivering excellent service.

Responsibilities

• Greet and welcome customers to ensure a positive shopping experience.
• Assist customers in finding products and meeting their needs.

Skills

Customer Engagement

Teamwork

Product Knowledge

Punctuality

Job description

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One Stop - Customer Service Assistant, Wadhurst

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Client:

Tesco

Location:

Wadhurst, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

68adb5a9cdfb

Job Views:

18

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

At One Stop Stores, we aim to serve local shoppers a little better every day. Being part of the local community helps us achieve this, but it’s our store colleagues who bring this to life.

In this role, you will greet and welcome customers warmly, engage with them to understand their shopping needs, recommend the right products, and ensure a great shopping experience.

You should be a team player, keep the store looking great, ensure the right products are on the shelves, and offer excellent services.

Requirements include:

• Greeting customers warmly
• Listening to and talking with customers to understand their needs
• Helping customers find what they want
• Being passionate and knowledgeable about our products and services
• Being punctual, smartly dressed, and ready to serve
• Thinking 25 when serving age-restricted products
• Working as part of a team to complete store duties

If the store has a Post Office Local, you will need to pass a financial and criminal background check to proceed with this role. Failure to pass will result in withdrawal of the job offer.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy, including health checks and flu jabs
• Driving Lesson Discount through RED
• Exclusive deals with various retailers and services
• Save as you earn scheme
• WeCare support services
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Flexible working options

Our role supports community involvement and charity work, with initiatives that have raised over £10.4 million in 10 years and donated 1.6 million food bank meals since 2015.

We promote diversity and inclusion, with colleague networks for various groups, and are proud to be a Disability Confident employer.

We focus on learning and development, offering apprenticeships and internal programs to support your growth.

About us: Our vision is to become every customer's favorite way to shop, acting responsibly and sustainably. We value diversity and are committed to an inclusive culture, offering flexible working patterns to suit everyone.

Note: Successful applicants will need to provide bank details on their start date. We are an accessible employer and welcome applications from all backgrounds.