One Stop - Customer Service Assistant

Tesco Hungary; Wallsend; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join One Stop as a Customer Service Assistant, where you'll deliver exceptional service in a dynamic retail environment. You'll engage directly with customers, manage various store functions, and contribute to a welcoming atmosphere. Flexible working options are available to support your life changes while ensuring customer satisfaction remains our core focus.

Benefits

Discounts

Flexible working options

Wellbeing support

Qualifications

• Ability to provide excellent customer service and maintain store appearance.
• Strong communication skills and teamwork mindset.

Responsibilities

• Serve customers, stock shelves, process payments, and maintain store organization.
• Implement safety training and participate in store events.

Skills

Customer focus

Teamwork

Communication

Job description

One Stop • One Stop Battle Hill • Apply by 22-Jul-2025

About the role

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast-paced retail environment, no two days are the same.

You will play a vital role in daily store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance.

Customer focus is at the core of our service, so you will be encouraged to seek continuous improvement through on-the-job coaching and feedback.

With your guidance, our store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, delivering natural, great service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety at all times.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Maintaining safety by following security procedures and wearing safety equipment.
• Adhering to the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or checkout interventions, explaining actions to customers.
• Keeping the store tidy and organized, ensuring aisles are clear.
• Occasionally managing shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing day-to-day operations of the Post Office, including passing required background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, bill payments, and more.

Part of Tesco since 2003, we operate from multiple distribution centers and serve communities throughout England and Wales.

Accessibility and Benefits

We are committed to inclusive recruitment and support accessibility needs. Benefits include discounts, savings schemes, insurance, flexible working options, and wellbeing support.

Please Note: We only recruit individuals who have passed the school leaver’s age. Details available on our website.